Andrew Gonzalez
Port Charlotte,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm currently in a part of my life where i am trying to learn new skills and retain new information involving a new job environment. Working in the service industry has taught me so much such as far as patience, customer service skills, courage and confidence to help others in any situation needed. I am willing to start at any point in a career that consists of something new.
Overview
4
4
years of professional experience
Work History
Customer Service, Server/Banquet Bartender
Plantation Golf & Country Club
2023.02 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service, Server/bartender
Bonefish Grill Restaurants
2022.05 - 2023.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service, Server/Bartender
Dons Seafood
2020.08 - 2022.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Cashier/host/server
Perkins Bakery
2019.11 - 2020.07
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
North Port High School
North Port, FL05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Service prioritization
- Supply Restocking
- Performance Improvement
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Cool Under Pressure
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service, Server/Banquet Bartender
Plantation Golf & Country Club
2023.02 - Current
Customer Service, Server/bartender
Bonefish Grill Restaurants
2022.05 - 2023.06
Customer Service, Server/Bartender
Dons Seafood
2020.08 - 2022.03
Customer Service Cashier/host/server
Perkins Bakery
2019.11 - 2020.07
High School Diploma -
North Port High School
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