ANDREW GONZALEZ
Groveland,FL
Summary
Experienced and confident computer technician with expertise in providing technical support in help desk environments. Skilled in resolving various technical issues for employees and customers. A versatile IT technician adept at troubleshooting faulty hardware, installing new assets, and ensuring uninterrupted business operations. Adaptable to rapidly changing work situations and employee needs, consistently contributing to the success of technical operations and technological procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance PC Technician
Self-employeed
04.2018 - Current
- Maintenance software
- Hardware troubleshooting
- Full PC build and cable management
- Network troubleshooting
- Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
Customer Service Associate & Delivery Driver
Kroger
06.2022 - 10.2023
- Served as brand ambassador
- Promoted as trainer and train new co-workers
- Delivered customer orders in a company vehicle
- Monitored and recorded temperatures to follow food health and safety regulations
- Completed pre-inspection checks of company vehicles before use and reported any defects to the supervisor
Dining Services Student Worker
Division of Student Affairs
08.2019 - 05.2022
- Prepared a variety of foods according to customers' orders or supervisor's instructions
- Portioned and wrapped food or prepared for service to patrons
- Cleaned service station and equipment while following all HACCP rules and regulations
- Washed, peeled, and cut various foods to prepare for cooking or serving
- Set up and breakdown stations, keeping records of temperatures and amounts of foods used
Stocking Clerk
Publix
03.2021 - 04.2022
- Ensured that the product is within date and displayed products according to the appropriate planogram
- Assisted with unloading products from trucks and organized stockroom
- Cleaned cases and shelves, and mopped and swept the sales floor, stock rooms, and dairy coolers
- Operated back-room equipment, including pallet jack, scissor lift, baler, compactor, and scrub machine
Education
Associate of Arts - Cyber Security
Saint Leo University
Dade City, FL01.2022
Skills
- Computer Systems
- System Administration
- Computer Architecture
- Microsoft Office 365
- Information Technology
- Performance Optimization
- Computer Assembly
- Software Installation
- Printer troubleshooting
- Network configuration
- Wireless Networking
- Hardware Repair
- Hardware upgrades
Certification
- Google IT Support Professional Certificate, 2024
- Google AI Essentials Certificate, 2024
Timeline
Customer Service Associate & Delivery Driver
Kroger
06.2022 - 10.2023
Stocking Clerk
Publix
03.2021 - 04.2022
Dining Services Student Worker
Division of Student Affairs
08.2019 - 05.2022
Freelance PC Technician
Self-employeed
04.2018 - Current
Associate of Arts - Cyber Security
Saint Leo University