Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Andrew Granese

Jacksonville

Summary

Customer service professional with demonstrated ability to build and maintain client relationships while ensuring customer satisfaction. Consistently delivers high-quality service by understanding client needs and providing tailored solutions. Known for collaborative teamwork and adaptability in dynamic environments, leveraging strong interpersonal and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Relationship Advocate

Fidelity Investments
06.2024 - Current
  • Enhanced customer satisfaction by promptly addressing PI account maintenance / service inquiries and resolving issues.
  • Achieved consistency in meeting or exceeding performance measures related to customer experience and efficiency.

Store Manager Trainer

Starbucks Coffee Company
09.2022 - 06.2024
  • Continued execution of all responsibilities associated with Store Management role.
  • Delivered a comprehensive training program for new store managers to ensure upon assignment they were empowered to exceed expectations in leading the Starbucks Experience.

Store Manager

Starbucks Coffee Company
09.2021 - 09.2022
  • Lead store operations, demonstrating intrapersonal skills to deliver operational excellence and building strong teams that exhibit commitment to the financial success of the company and its shareholders.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Store Manager

Starbucks Coffee Company
06.2021 - 09.2021
  • Assist store manager in executing store operations
  • Supervise a team of store partners to create, maintain, and uplift the Starbucks Experience for customers and partners
  • Stabilized growth in multiple metrics across Store Portfolio
  • Intentionally developed the capabilities of multiple Starbucks Partners’, both of internal and external backgrounds.

Education

B.S. in Marketing -

University of North Florida
01.2020

Associate of Arts -

St. John’s River State College
01.2017

Skills

  • Client service
  • Relationship building
  • SIE, Series 7 & Series 63 licensed
  • People Leadership and Team building
  • Problem Solving & Decision Making
  • Conflict Resolution
  • Strategic Planning
  • Business Acumen

Awards

Customer Relationship Advocate (Fidelity Investments)

  • Achieved status of "Performing" in current role

Store Manager (Starbucks Coffee Company)

  • Manager of the Quarter (1)
  • Delivered success across a diverse portfolio expanding multiple Starbucks store locations across the Jacksonville Market

Timeline

Customer Relationship Advocate

Fidelity Investments
06.2024 - Current

Store Manager Trainer

Starbucks Coffee Company
09.2022 - 06.2024

Store Manager

Starbucks Coffee Company
09.2021 - 09.2022

Assistant Store Manager

Starbucks Coffee Company
06.2021 - 09.2021

Associate of Arts -

St. John’s River State College

B.S. in Marketing -

University of North Florida