Andrew Guckian

• Role models behaviors for all members of their assigned District Team. Owns and promotes our Code of Conduct, established standards, and responsible for developing and maintaining American Freight cultural values across all team members.
• Responsible for hiring, training, and developing a highly productive and diverse team of managers and associates.
• Leads the store to ensure achievement of financial goals that include but are not limited to revenue, margin, expense, cost recovery, customer satisfaction, and inventory shrinkage.
• Directly oversees all sales related initiatives including implementation of the defined selling process, achievement of sales targets, financing targets, protection plan targets and other miscellaneous income opportunities within store.
• Oversees and manages the Operations Manager, to ensure all operations of the business meet standards and expectations. This includes, but is not limited to warehouse operations, delivery operations, inventory management and execution of daily tasks and activities assigned to the store location.
• Ensures execution of all Retail Non-Negotiable Standards. This includes but is not limited to staffing standards, brand standards, presentation/signing standards, selling processes, inventory management processes and others as defined.
• Manages the overall customer experience, including the in-store experience, response to online customer reviews, resolution of customer complaints, and other customer issues as they arise.
• Partners with District Manager to address business opportunities within the store.

Managerial:

• Hires and maintains an active and productive sales force, and works with Operations Manager to ensure store is staffed to standard with a productive warehouse team and delivery team. Selects, coaches, and develops a diverse high-performance team.
• Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner. Partners with Corporate HR as needed.

Administrative:

• Enforces and adheres to scheduling policies that keep the store properly staffed.
• Ensures store presentation standards and brand standards are maintained.
• Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards.
• Ensures that the store operates in full compliance with applicable laws, regulations,

and company ethics policies.

• Works with Operations Manager to ensure receiving paperwork and other inventory documentation is being maintained, within the guidelines and deadlines established. This includes, but is not limited to:
• Entering trucks and confirming pickup/delivery dates.
• Ensure integrity of receiving process and reverse flow process
• Always maintains inventory accuracy and with inventory scans; manages online order fulfillment process.
• Manages opening and closing procedures; including taking cash deposits to bank.
• Manages all other store operations, pricing, and inventory management processes.
• Assumes other District leadership responsibilities, such as mentoring/subject matter expert, etc., at the direction of the District Manager.
• Performs other duties as assigned.

• Greeted customers in a timely fashion while quickly determining their needs.

• Recommended merchandise to customers based on their needs and preferences.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Responded to customer questions and requests in a prompt and efficient manner.

• Contacted other store locations to determine merchandise availability.

• Demonstrate and execute professional and prompt work environment.

• Completed all cleaning, stocking and organizing tasks in assigned sales area.

• Supervised one or more associates.

• Built relationships with customers to increase likelihood of repeat business

• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Onboarded new employees with training and new hire documentation.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Precisely operated computerized cash registers
• Maintained a stable, friendly environment for customers as well for fellow peers
• Handled cash accordingly and accurately in large amounts
• Balance cash drawers and safe
• Provided excellent Customer service
• Provided leadership to others as guidance
• Maintained knowledge of products, promotions, any all vital information of the business
• Utilized time for more productive outcomes
• Operated computerized cash register
• Build and maintain relationships with repeat customers.
• Efficiently handled accurately in large amounts.
• Maintained a friendly and accident free environment for associates and customers.
• Stock merchandise and assure the cleanliness and organization of displays.
• Upheld store policies.
• Appointed customers to the location of what they were trying to obtain.
• Answered customer questions as thoroughly as possible.