Andrew Gudgel
Durant,United States
Summary
I am a Veteran Leader ready to lead develop service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Seeking a position of leadership that will be rewarding as well as productive for the company.
Overview
16
16
years of professional experience
Work History
Food and Beverage Manager
Delaware North
Durant And New Orleans, OK
05.2014 - 08.2017
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Implemented new drink policies, reducing over-pouring by 30%.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Resolved customer complaints involving food or beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Maintained highest standards for beverage quality and service.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Managed bar and wait staff and directed hiring program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Store Manager
Douglas Distribution
Denton, TX
11.2013 - 05.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Evaluated suppliers to maintain cost controls and improve operations.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Prepared annual budgets with controls to prevent overages.
- Completed point of sale opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
Hotel Front Office
Choctaw Casino & Resort - Durant
Durant, OK
11.2012 - 11.2013
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Delivered above-and-beyond service to guests by making outside venue reservations.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Store Manager Trainer
Dollar General Stores
Durant, OK
11.2011 - 11.2012
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Supported store opening by setting up office space, equipment and POS systems.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Trained and mentored 30+ new personnel hired to fulfill various roles.
Marketing Manager
Loves Travel Stops
Atoka And Colbert, OK
05.2009 - 05.2011
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Executed optimal sales strategies to achieve commercial goals for target market.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Managed workflow between staff, coordinating documents and creative material distribution.
Operations Manager
Walmart Stores,INC
Durant, OK
09.2000 - 05.2009
- Prepared annual budgets with controls to prevent inventory discrepancies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Education
High School Diploma -
Tushka High School
Atoka, OK05.2000
Skills
- Front of House Management
- Training and Onboarding
- Inventory Management
- Recruitment and Hiring
- Quality Assurance
- Employee Performance Evaluations
- Investigating Complaints
- Delegating Assignments and Tasks
- Problem Solving
- Performance Improvement
- Scheduling Staff
- Written and Verbal Communication
- Calm and Pleasant Demeanor
- Coaching and Mentoring
- Liquor Law Compliance
- Time Management
- Team Leadership
- Anticipating Problems
- Collaboration and Teamwork
Additional Information
Personal and Professional References
D'lynn Nichols 580-980-1146
Timeline
Food and Beverage Manager
Delaware North
05.2014 - 08.2017
Store Manager
Douglas Distribution
11.2013 - 05.2014
Hotel Front Office
Choctaw Casino & Resort - Durant
11.2012 - 11.2013
Store Manager Trainer
Dollar General Stores
11.2011 - 11.2012
Marketing Manager
Loves Travel Stops
05.2009 - 05.2011
Operations Manager
Walmart Stores,INC
09.2000 - 05.2009
High School Diploma -
Tushka High School
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