Andrew Guilbault
Pawtucket
Summary
At Amica Insurance, I assisted with the implementation of the Kofax KTA system, significantly enhancing document management efficiency. My expertise in workflow design and a knack for problem-solving led to marked improvements in process outcomes and turnover times. A collaborative team player, I also excelled in training peers and optimizing cross-functional workflows, embodying adaptability and meticulous attention to detail. I'm a technology-inclined professional who possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and user process flows to drive optimal user experience.
Overview
11
11
years of professional experience
Work History
Data Imaging Specialist
Amica Insurance
12.2013 - 06.2023
- Assisted in the implementation and testing of the Kofax KTA document management system, streamlining operations for improved efficiency.
- Improved image quality by utilizing software tools.
- Performed quality control assessments on processed images, identifying areas for improvement or correction as needed.
- Participated in cross-functional teams tasked with addressing complex issues related to image processing workflows for both Policy and Claims.
- Optimized scanning processes for various document types, reducing errors and improving overall accuracy.
- Conducted regular maintenance checks on imaging equipment, minimizing downtime due to malfunctions or repairs.
- Ensured compliance with company policies and procedures related to document handling and data security.
- Provided technical support and troubleshooting assistance to colleagues, fostering a collaborative work environment.
- Served as a subject matter expert within the organization regarding imaging technologies, providing guidance when necessary.
- Trained new employees on imaging equipment operation and best practices, facilitating their smooth integration into the team.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Identified areas of weakness and recommended or implemented process improvements.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
Business Process Support Specialist
Amica Insurance
06.2023 - Current
- Reduced errors and improved overall quality with meticulous monitoring of processes.
- Conducted root cause analyses on recurring issues, developing targeted solutions to prevent future occurrences and drive lasting improvements in process outcomes.
- Implemented best practices in process management, resulting in higher levels of consistency across the organization.
- Maintained accurate documentation of processes and procedures, promoting transparency and enabling easier replication of successful strategies across the organization.
- Streamlined workflows for increased productivity through detailed analysis and optimized procedures.
- Increased customer satisfaction with prompt issue resolution through diligent troubleshooting of process-related problems.
- Researched and identified solutions to technical problems.
- Tested new software prior to deployment.
Education
High School Diploma -
Woonsocket High School
Woonsocket06-2013
Skills
- Workflow design
- Process mapping
- Business process reengineering
- Experience with Remedy and Jira
- Microsoft windows and office
- Software troubleshooting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Adaptability and flexibility
Languages
English
Timeline
Business Process Support Specialist
Amica Insurance
06.2023 - Current
Data Imaging Specialist
Amica Insurance
12.2013 - 06.2023
High School Diploma -
Woonsocket High School
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