Andrew Hakala
Comstock,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
IT Enterprise Platform Administrator
National Heritage Academies
10.2022 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Offered system and application support to internal employees
- Delivered training, documentation and end-user support.
- Provided technical support and guidance to two major application rollouts: Facilities Management eXpress(FMX) and ParentSquare
- Provided user and license management for the following applications: LastPass, Adobe, SnagIt, Miro, SFTP site
Tech Support Specalist
National Heritage Academies
08.2021 - 10.2022
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
Little Caesars Manager
Little Caesars Pizza
05.2019 - 07.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Science - Network Management And Security
Davenport University
Caledonia, MI12.2021
Skills
- Process Definition and Enhancement
- Issue and Complex Problem Resolution
- Documentation Building
- Technical Support
- Critical Thinking
Timeline
IT Enterprise Platform Administrator
National Heritage Academies
10.2022 - Current
Tech Support Specalist
National Heritage Academies
08.2021 - 10.2022
Little Caesars Manager
Little Caesars Pizza
05.2019 - 07.2021
Bachelor of Science - Network Management And Security
Davenport University