Andrew Hall
Moreno Valley,CA
Summary
Highly skilled in ICQA processes and procedures, with experience managing quality control tasks in fast-paced environments. Strengths include data interpretation and analysis, problem-solving, and team collaboration. Contributed to maintaining high product quality standards in previous roles which led to improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Tier 1 Learning Ambassador
Amazon KRB
Perris, CA
04.2022 - Current
- Led safety and standard work training for 10+ associates at a time alongside other Learning Ambassadors, reinforcing safety expectations while balancing productivity and quality; trusted to evaluate and provide feedback to fellow ambassadors
- Delivered targeted feedback to associates to enhance skill development and ensure quality standards.
- Providing associates with easy access to materials such as notes, QR code cards, drop zone cards, pens, paper as well as further problem solving coaching
- Training associates on receiving virtual and physical inventory as well as the identification and successful processing of problem containers
- Providing feedback to associates to effectively address and improve other skills in path, further ensuring building quality
- Cultivated associate confidence and engagement through hands-on coaching, contributing to improved productivity and adherence to safety standards.
ICQA POC
Amazon
02.2025 - 10.2025
- Balanced quality and productivity across ICQA functions by monitoring associate performance in real time, enabling informed decision-making
- Identified defect drivers by reviewing audit results and current work, implementing corrective actions to prevent recurring inventory issues
- Maintained daily and weekly quality metrics in Quip, providing real-time visibility to Operations and supporting data-driven decision making
- Maintained daily and weekly quality metrics in Quip, providing real-time visibility to Operations and supporting data-driven decision-making
- Reallocated labor and workloads for team of 10+ associates, ensuring audit accuracy and timely completion
Tier 1 ICQA Associate
Amazon KRB4
Perris, CA
04.2021 - 10.2025
- Lead inventory control and auditing processes to ensure product accuracy and efficient warehouse operations.
- Conducted Basic, Safety, Reserve, and Pick Shorts audits to ensure compliance with company policies and maintain product integrity.
- Mentored and trained associates in inventory and audit processes, promoting teamwork and reinforcing adherence to safety standards.
- Cross-trained in warehouse functions including Dock, Stow, Pick, ICQA, Piles, IOL, Damages, ISS, Non-Con, and Bin Con to enhance operational flexibility.
- Participated in Body Positivity Committee initiatives to promote inclusivity and support among employees. to support a positive workplace environment.
Assistant Manager
Little Caesars
Moreno Valley, CA
07.2020 - 04.2021
- Coordinated daily operations by organizing shifts and overseeing employee duties to maintain smooth workflow.
- Addressed and resolved customer conflicts swiftly, maintaining high levels of customer satisfaction.
- Executed cash management processes, including counting cash drawers and reconciling daily sales to ensure financial accuracy.
- Completed opening and closing duties, ensuring all equipment operated effectively for optimal service readiness.
Freshman Head Coach / Junior Varsity Assistant Coach / Varsity Assistant Coach
Banning High School
Banning, CA
06.2018 - 01.2020
- Organized and led practice sessions to enhance skill development and promote teamwork.
- Monitored academic performance through regular teacher check-ins and weekly grade reports, supporting players' eligibility and success.
- Mentored student-athletes in both athletic skills and personal growth, fostering a positive team culture.
- Mentored student-athletes in athletic skills and personal growth, cultivating a supportive and positive team culture.
Education
High School Diploma -
Vista Del Lago High School
Moreno Valley, CASkills
- Leadership & Teamwork: Proven ability to lead teams and collaborate effectively in fast-paced environments
- Customer Service: Strong background in managing customer relations and resolving conflicts to maintain high satisfaction
- Adaptability: Quick to learn new skills and adjust to changing environments and challenges
- Communication: Excellent written and verbal communication skills; able to engage with both team members and customers effectively
- Problem Solving: Creative thinker with a talent for addressing challenges with innovative solutions
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); quick to learn new software and systems
PROJECTS
- Pallet Organization Project, Led a team to reorganize inventory in the Pallet section of the Amazon KRB4 warehouse, improving operational efficiency.
- Space Utilization Project, Collaborated in a team to reorganize bin spaces for pickers and optimize storage for stowers, contributing to improved space efficiency and workflow.
- IWA6 Away Team launch, Contributed to help launch the stow department at IWA6 in Pasco Washington and trained over 60 associates in Stow and teaching them how to drive the Order Pickers
Timeline
ICQA POC
Amazon
02.2025 - 10.2025
Tier 1 Learning Ambassador
Amazon KRB
04.2022 - Current
Tier 1 ICQA Associate
Amazon KRB4
04.2021 - 10.2025
Assistant Manager
Little Caesars
07.2020 - 04.2021
Freshman Head Coach / Junior Varsity Assistant Coach / Varsity Assistant Coach
Banning High School
06.2018 - 01.2020
High School Diploma -
Vista Del Lago High School