Andrew Hana
Orange,CA
Summary
I am a driven, reliable, and passionate person. I have constantly risen to new challenges and taken them head on and with a positive attitude. So many experiences have made me adaptable and a fast learner that is willing to go the extra mile.
Overview
16
16
years of professional experience
Work History
Member Processing Administrator Lvl 3
CaliforniaChoice
Orange, CA
01.2023 - 09.2024
- Performed all the duties of Lvl 2 Processor
- Processed high priority documents and Exceptions.
- First contact for level 1 and 2 processors for any questions regarding documents or procedures.
Member Processing Administrator Lvl 2
CaliforniaChoice
Orange, CA
01.2020 - Current
- Review and process enrollments, terminations, and changes for groups and members
- Follow Standard Operating Procedures that are fluid and ever changing
- Maintained a higher than required accuracy of 99% and produced an amount of work that is twice the required amount
- Appointed to train new hire administrators
- Trained in Quality Control process before reports were sent to external entities
- Assists managers in rush tasks, such as; emergency processing, spreadsheet reports, team notifications
- Proficient in processing work from different departments and special situations
- Created efficiencies within the processing system and processing procedure that saved time and increased accuracy
- A couple of examples would be; created standardized hot keys in our software and Led the construction of an Effective Date calculator in Excel by dictating processing guidelines.
Member Processing Administrator Lvl 1
CaliforniaChoice
Orange, CA
07.2017 - 01.2020
- Review and process enrollments, terminations, and changes for groups and members
- Follow Standard Operating Procedures that are fluid and ever changing
- Maintained a higher than required accuracy of 99% and productivity always well above the requirement
- Designed a new Standard Operating Procedure that has been implemented throughout the department
- Ensure accuracy and information received from inside and outside representatives
- Reviewing information from brokers, groups, and Customer Service
- AHCommunicate processing status to brokers and groups.
Accounts Receivable Clerk
Glidewell Dental Laboratories
Newport Beach, CA
12.2016 - 05.2017
- Multitasking constantly throughout the work day by processing check payments, taking calls, and researching customer information
- Learned how to use several new programs and applications
- Became proficient in company Enter checks and credit card payments in a timely and accurate manner
- Managed checking and credit card transactions
- Approved account payments & resolved account discrepancies via phone with clients
- Exceeded daily collection call quotas.
Order Processor/Model tracker
Glidewell Dental Laboratories
Newport Beach, CA
03.2016 - 12.2016
- Import scans doctors send to the company
- Convert the files to 3Shape
- Using those scans, mark margins on the tooth, evaluate the scan, and send the case to designers
- Combine models that doctors order with the case to which it corresponds
- Tracking the case and the model
- Logging the case into an Excel document when it arrives and when the model for that case is received from shipping.
Plaster Die Trimmer
Glidewell Dental Laboratories
Newport Beach, CA
09.2013 - 03.2016
- Worked with plaster models of patients' mouths and prepped teeth
- Responsible for trimming away excess plaster to expose margin area to be scanned for design
- Exceeded quotas to be a top producer
- The position was piece pay, so every piece produced is how our pay was calculated
- Attention to detail stressed constantly
- Margins had to be exact or else the new crown would not fit correctly.
Distributor/Data Entry
Glidewell Dental Laboratories
Newport Beach, CA
02.2012 - 08.2013
- Daily reports and data tracking
- Responsible for streamlining the steps to finish reports, not only faster, but also more accurate
- Passing out word and cases throughout shift to technicians and ensuring a fair and orderly work environment
- Trained multiple beginner computer users on basics of Windows, Excel, and the Company software in order for them to complete their reports.
Crew/Manager
McDonald's
Cypress, CA
09.2008 - 02.2012
- Ensured accuracy and speed with every order
- Mastered every station in the restaurant
- Led shifts by putting the people in the best situations to succeed
- Always served customers with a great and helpful attitude.
Data & Analytics Administrator
CaliforniaChoice
Orange, CA
09.2023 - Current
- Assisted in the development of new administrative systems, procedures and policies.
- Prepared reports on various projects for management review.
- Receive reports and ensure they are located in the correct place for workflows to be able to run successfully.
- First contact and delegator for adhoc report questions and projects.
- Distribute productivity reports to Operations teams.
Education
General Education -
Mater Dei High School
Skills
- Reliable point of contact
- Skilled typist
- Adaptable to rapid changes
- Thrives in new environments
- Trustworthy with valuable information
- Honest and Genuine
- Positive outlook
Accomplishments
- Promoted to Member Processing Administrator Level 2 after only 2 years, which is one of the fastest promotions received in the department.
- Created the current design for CaliforniaChoice's Online Application form.
- Wrote a brand new Standard Operating Procedure (SOPs) in Word, using pre-established SOPs to give my team a clear procedure on how to process Miscellaneous documents.
- Led a committee to establish new hot keys and create a new Processing Tool in Excel. This Committee was given 12 months to complete our milestones and due to my leadership, we were completed within 7 months.
- Promoted to Manager at McDonald's
- Volunteered at the Boys and Girls Club in Cypress, California as a tutor and crew member.
- Coached travel baseball team.
Timeline
Data & Analytics Administrator
CaliforniaChoice
09.2023 - Current
Member Processing Administrator Lvl 3
CaliforniaChoice
01.2023 - 09.2024
Member Processing Administrator Lvl 2
CaliforniaChoice
01.2020 - Current
Member Processing Administrator Lvl 1
CaliforniaChoice
07.2017 - 01.2020
Accounts Receivable Clerk
Glidewell Dental Laboratories
12.2016 - 05.2017
Order Processor/Model tracker
Glidewell Dental Laboratories
03.2016 - 12.2016
Plaster Die Trimmer
Glidewell Dental Laboratories
09.2013 - 03.2016
Distributor/Data Entry
Glidewell Dental Laboratories
02.2012 - 08.2013
Crew/Manager
McDonald's
09.2008 - 02.2012
General Education -
Mater Dei High School