ANDREW HANS
Plano,TX
Summary
Proven leader in mortgage funding and operations, adept at analytical problem-solving and strategic decision-making. At Mr. Cooper Mortgage, I led a team of 16, enhancing loan processing efficiency and compliance. Skilled in data management and team development, I consistently deliver results, ensuring customer satisfaction and operational excellence.
Overview
14
14
years of professional experience
Work History
SENIOR FUNDER
New American Funding
Addison, Texas
09.2020 - 08.2023
- Attention to Detail: Ensuring all loan documents are accurate and complete
- Analytical Skills: Ability to analyze loan documentation and financial information
- Communication Skills: Strong verbal and written communication to interact effectively with stakeholders
- Time Management: Managing multiple tasks and meeting deadlines efficiently
- Problem-Solving: Addressing and resolving issues that arise during the funding process
- Knowledge of Mortgage Regulations: Understanding of compliance regulations, including RESPA, TRID, and other relevant guidelines
- Technical Proficiency: Familiarity with mortgage software such as Encompass, LSAMS, and Microsoft Office
- Team Management: Leading and mentoring junior funders and coordinating with other departments
- Customer Service: Providing excellent service to internal and external customers
- Organizational Skills: Keeping track of multiple files and ensuring all documentation is in order
PRINCIPAL VENDOR GOVERNANCE
Mr. Cooper / Nationstar Mortgage
Irving, Texas
04.2017 - 08.2020
- Vetted new vendors, vendor agreements, and contracts to ensure expectations & SLA's were clearly defined and documented
- Collaborated with business unit management to ensure appropriate vendor monitoring documentation is prepared and submitted on a timely basis
- Completed full certification for all contract requests within 20 business days of receiving required documentation
- Maintained and tracked remediation plans for vendors not meeting agreed upon SLA's
- Oversaw the service record and scorecard setup for all vendors assigned
- Total estimated contracts value of $300 million on-boarded
RETAIL & CONSUMER DIRECT CLOSING/FUNDING MANAGER
Caliber Home Loans
Irving, Texas
05.2016 - 04.2017
- Assisted closers and funders to maintain company set turn times
- Coordinated and managed daily workflow requirements with Operations Managers and Underwriting Department when necessary
- Managed SLAs for outstanding wires and releasing funds
- Coordinated with Operations Managers and Underwriting to manage lock expiration, expiring documentation, and any additional loan level conditions that may arise after the loan has been final approved that would impact qualification
- Ensured Department communicates to internal staff, Loan Officers, and Title Agents verbally and in writing regarding status, issues, or additional requirements for closing or funding
- Conducted new and ongoing training for Closers and Funders, led staff meetings to communicate industry and company changes to maintain team unity and comprehension
- Responded to post-closing purchase deficiencies, Government Insuring, and Tena reports within company set standards and implemented additional training when applicable
- Adhered to all compliance regulations including RESPA credits, MDIA, Change of Circumstance, Rescission, and any additional applicable compliance regulations
Funding Manager
Mr. Cooper Mortgage
Irving, TX
10.2009 - 05.2016
- Managed a staff of 16 funders and funded on average 1,500 loans a month
- Assigned out files and managed funders pipelines to ensure all closings and fundings occurred within SLA guidelines
- Ensured closers followed operational systems, processes, and policies of pre-funding and post-funding operations
- Provided training of all new hires & current Encompass users on the process flow and guidelines for TRID
- Reconciled daily exception report for loans that did not fund on time or delayed after loan has funded
- Performed other duties and projects as requested
- Primary applications used include: Microsoft Office, LSAMS, TRIMS, Encompass & Sharepoint
- Developed and maintained relationships with potential investors to secure funding for projects.
- Researched and monitored industry trends to identify new sources of capital.
- Analyzed financial data from existing investments to determine risk factors associated with future investments.
MORTGAGE LOAN CLOSER/FUNDER
- Prepared instructions for generation of mortgage loan origination settlement for company profitability
- Verified documentation for completion and validity in order to reduce closing cycle
- Reconciled HUD-1 settlement statement to ensure accuracy and loan boarded to servicing within 48 hours of funding
- Monitored daily closing/funding report to ensure all closings/fundings were completed
- Verified all title fees match the Good Faith Estimate and were within 0% & 10% tolerance estimate
- Verified the amount of funds the Borrower brought to closing is acceptable based upon assets and Borrower's expectations
- Verified that tax and insurance information is being collected accurately on the final HUD-1 for the initial payment and that the escrow account was properly set up
- Ensured settlement funds were wired and received for all completed closings
RESEARCH ANALYST TEAM LEAD/ ESCROW REPRESENTATIVE
- Resolved on average 25 internal & external research requests regarding customer accounts per day
- Provided written correspondence to customers upon completion of the research item
- Provided assistance to the Customer Care Department in handling incoming complaints
- Fielded inbound calls from borrowers regarding their mortgage loan details; answered questions regarding late fees, payment corrections, and payment options
- Explained escrow analyses; answered questions regarding insurance premiums, annual taxes, shortages, and disbursements
- Assisted borrowers who were experiencing financial hardships by offering loan modification and payment assistance options
Education
Bachelor of Arts - Sports Management
BELMONT ABBEY COLLEGE
Belmont, North Carolina05.2009
Skills
- Analytical Research Skills
- Team Development
- Strategic Decision Making
- Effective Time Management
- Analytical Problem-Solving
- Service-Oriented Approach
- Due diligence
- Data Management
- Loan File Maintenance
Timeline
SENIOR FUNDER
New American Funding
09.2020 - 08.2023
PRINCIPAL VENDOR GOVERNANCE
Mr. Cooper / Nationstar Mortgage
04.2017 - 08.2020
RETAIL & CONSUMER DIRECT CLOSING/FUNDING MANAGER
Caliber Home Loans
05.2016 - 04.2017
Funding Manager
Mr. Cooper Mortgage
10.2009 - 05.2016
MORTGAGE LOAN CLOSER/FUNDER
RESEARCH ANALYST TEAM LEAD/ ESCROW REPRESENTATIVE
Bachelor of Arts - Sports Management
BELMONT ABBEY COLLEGE
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