Overview
Work History
Education
Timeline
Generic

Andrew Hanson

West Palm Beach,FL

Overview

15
15
years of professional experience

Work History

Driver

Uber And Lyft
West Palm Beach, FL
12.2017 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Shipside Inspector

Tropical Shipping
Rivera Beach, FL
12.2019 - 12.2022
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Marked materials and items for acceptance or rejection, recording test results and inspection data into [Software].
  • Completed documentation and updated tracking spreadsheets each day.
  • Conferred with vendors regarding inspection results to recommend corrective procedures and communicate needed repairs.
  • Started and observed [Equipment] to automatically sort and inspect materials and products.
  • Supervised [Number]-person [Type] team.
  • Performed inspections of vehicles, containers, and equipment to check for compliance, safety, tampering and evidence of illegal activities.
  • Maximized new employee performance and satisfaction through proper training.
  • Set policies governing inspecting, testing, and compliance operations.
  • Stamped materials and containers to denote size and grade information.
  • Took numerous photos of each home for documentation purposes and categorized each picture.
  • Investigated and recommended new equipment and tooling to facilitate safe, efficient production.

Customer Service Representative

People Ready Agency
Rivera Beach, FL
11.2017 - 11.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.

Office Assistant

Central Mass Dermatology
Southbridge, MA
10.2015 - 04.2017
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of business records by consistently updating customer information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Entered [Type] data using [Software], following procedures to keep information private.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to [Type] database.
  • Edited [Type] and [Type] documents to keep all company materials free of grammar errors.
  • Appraised [Type] and [Type] information to give customers appropriate answers regarding [Type] matters.

Entertainer

Royal Caribbean International
Miami Beach, FL
12.2009 - 04.2013
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Adapted to various performance styles to suit diverse audiences.
  • Remained in costume for extended periods for maximum performance effect.
  • Incorporated stage props to engage audience and create unforgettable moments.
  • Navigated through large crowds to sign autographs or pose for pictures at guest request.
  • Practiced and rehearsed choreographed dance routines to result in flawless venue performances.
  • Performed themed sets and shows with minimal repetition to provide original content for returning guests.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.
  • Played instruments honoring special musical requests to personalize guest experience.
  • Gave fans positive experiences and good memories by staying in character throughout events and photo sessions.
  • Focused on keeping customers engaged, happy and comfortable during [Type] events.
  • Developed funny and positive answers to fan questions with special emphasis on entertaining children.
  • Kept optimal physical conditioning to handle long periods of standing and wearing heavy, hot costume pieces.
  • Took extra care connecting with children, disabled fans and VIPs to strengthen organizational loyalty.
  • Developed and executed innovative strategies for revitalizing entertainment programs.
  • Delighted audience members by using diverse cheers, dance routines and personal contact sessions after events.
  • Maintained costumes and equipment in performance-ready condition by removing stains, repairing damage and replacing worn components.
  • Created entertaining comedy sets to build fan momentum and gain online attention.

Education

High School Diploma -

Very Technical High School
Jamaica
06.1988

Timeline

Shipside Inspector

Tropical Shipping
12.2019 - 12.2022

Driver

Uber And Lyft
12.2017 - Current

Customer Service Representative

People Ready Agency
11.2017 - 11.2019

Office Assistant

Central Mass Dermatology
10.2015 - 04.2017

Entertainer

Royal Caribbean International
12.2009 - 04.2013

High School Diploma -

Very Technical High School

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Andrew Hanson