Andrew Hardwick
Reno,Nevada
Summary
Motivated Civil Engineering student dedicated to applying theoretical knowledge and practical skills gained through coursework and hands-on projects. Interest in structural design, and environmental sustainability. Possesses a solid understanding of engineering principles and a commitment to maintaining the highest standards of safety and efficiency. Actively seeking internship opportunities to apply classroom knowledge and contribute to the success of civil engineering projects. Committed to continuous learning and staying updated on industry trends and best practices.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Technical Support Engineer
Solaredge Technologies
05.2018 - 04.2020
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Engaged end-users and answered questions via email, phone, website live chat.
- Helped streamline repair processes and update procedures for support action consistency.
- Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.
- Subject matter expert for battery back-up systems
- Researched new tactics to better hone responses and shorten remediation times
- Gathered trend data from customer calls and interactions
Sales Coordinator
Charter Communications
12.2016 - 04.2018
- Manage orders from CRM tools and inbound sales calls.
- Determine customer address serviceability through coordinated interdepartmental efforts.
- Responsible for review and validation of sales orders to ensure accuracy, completion and non-duplication.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Education
Bachelor of Science - Civil Engineering
University of Nevada - Reno
Reno, NV 08.2021 - Current
Timeline
Bachelor of Science - Civil Engineering
University of Nevada - Reno
08.2021 - Current
Technical Support Engineer
Solaredge Technologies
05.2018 - 04.2020
Sales Coordinator
Charter Communications
12.2016 - 04.2018