Andrew Harrell
Daytona Beach Shores,FL
Summary
Seeking position to promote Keiser University in the Daytona community through engagement with potential students
Overview
21
21
years of professional experience
Work History
Assistant Manager/Store Manager of Operations
Keiser University/Embry-Riddle University
Daytona Beach, FL
08.2014 - Current
- Course materials and retail management duties at on campus operation for academic institutions with a focus on engineering, aeronautics and medical fields
- Cultivation of a healthy relationship with campus staff and faculty
- Implementation and maintenance of new programs and technology, including Follett Access
- Strategic inventory purchase and management through consistent communication with campus faculty and operations
- Provide assistance to Store Manager as requested, including acting in SM role when necessary.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
Store Manager
Daytona State College-Off Campus Operation
Daytona Beach, FL
02.2009 - 09.2014
- Maintenance of small volume off campus college retail store catering to a diverse community
- Hiring, training, and scheduling of employees within a given budget of payroll
- Implementation and maintenance of online sales market partnership with Amazon and other online vendors as a third party seller
- Strategic inventory buying based on data provided from previous sales periods
- Financial report analysis on a monthly basis for retail location, including payroll budget and expected EBITDA
- Cooperate with team members/partnered store managers at other locations throughout the region and company.
Assistant Store Manager
University of Tennessee, Knoxville-Off Campus
Knoxville, TN
08.2003 - 02.2008
- Hiring and training of new employees at high volume retail location for large college
- Maintenance and installation of new technology for Point of Sale activity when implemented by Home Office
- Providing customer service at highest level for both students and game day guests
- Obtaining and entering information for textbooks/course materials for over 3000 courses.
Education
Master of Arts - Communications
Western Kentucky University
08.2002
Bachelor's degree - Political Science
Western Kentucky University
05.1999
Skills
- Payroll
- Assistant Manager Experience
- Retail Management
- Procurement
- Budgeting
- Product and Service Knowledge
- Task Delegation
- Recruiting and Interviewing
- Customer Rapport
- Customer Relations
- Retail Space Planning
- Strategic Planning
- Retail Operations Management
- Policy Administration
- Money Handling
- Staff Supervision
- Sales Reporting
- Financial Management
- Sales Growth
- Financial Report Writing
- Accounting
- Project Management
- Cash Handling
- Forecasting
- Profit & Loss
- Research
- Pricing
- Office Management
- Conflict Management
- Interviewing
- Inventory control
- Employee orientation
- Customer service
- Sales Monitoring
- Operations Management
- Employee Performance Evaluations
- Employee Scheduling
- Product and service knowledge
- Customer Relationship Management (CRM)
- Customer rapport
- Cost Control
- Compliance understanding
Timeline
Assistant Manager/Store Manager of Operations
Keiser University/Embry-Riddle University
08.2014 - Current
Store Manager
Daytona State College-Off Campus Operation
02.2009 - 09.2014
Assistant Store Manager
University of Tennessee, Knoxville-Off Campus
08.2003 - 02.2008
Master of Arts - Communications
Western Kentucky University
Bachelor's degree - Political Science
Western Kentucky University
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