Analyze and/or report to customers all relevant factors that could contribute to and/or hinder product performance.
Analyze and report on tire performance.
Identify and implement methods and programs to improve tire performance.
Provide tire knowledge, and best practices in safety, to local dealers and end users.
Conduct scrap tire analysis and report on needed product changes and improvements
Manage the forecast and supply process for assigned mine sites to ensure the right product at the right time.
Provide sales support at the local dealer and mine. level to grow Bridgestone and Firestone OTR tire business.
identify and promptly resolve open business issues.
Develop good working relationships with assigned accounts.
Resolve customer concerns and deliver a high level of customer service
Overview
24
24
years of professional experience
Work History
OTR Area Manager
Purcell Tire and Rubber Company
01.2023 - 03.2024
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Supervised various locations, enforcing high-quality standards of operation.
Built relationships with customers and community to establish long-term business growth.
OTR Field Manager
Purcell Ture and Rubber Company
06.2000 - 03.2024
accountable for ensuring quality standards are met and all work is done safely and according to specifications.
oversee the ordering and delivery of materials and supplies and approve payments to vendors.
Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
Facilitated field operations through supervision and direction of field personnel.
Collaborated with multiple departments to meet operational deadlines.
Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
Increased project completion rates with meticulous planning, organization, and execution of tasks.
Performed quality control inspections on phases of field operations.
Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
Enhanced overall company reputation through exceptional client communication during all stages of the project lifecycle—promoting transparency in processes—and ensuring expectations were met or surpassed consistently.
Optimized team performance through ongoing coaching, training, and development initiatives.
Increased repeat business by establishing strong relationships with clients through exceptional service and consistent follow-ups.
Conducted regular site inspections to ensure compliance with safety standards and protocols, reducing incidents significantly.
Negotiated contracts with suppliers, securing favorable terms and reducing project costs.
Implemented digital reporting system for field operations that improved reporting accuracy and project tracking.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
Client Relations
Teamwork and Collaboration
Customer Service
Relationship Building
Customer Relationships
Relationship building and management
Account oversight
Goals and performance
Operations
New account creation
Territory Management
Customer Needs Assessment
Account servicing skills
Client meetings
Vendor Relations
Data Analytics
Performance Tracking
Staff Management
Data-driven decision-making
Lead Development
Employee Mentoring
Forecasting abilities
Prioritizing workflows
Product Training
National accounts
Accomplishments
Achieved Result by completing Task with accuracy and efficiency.
Developed one of the Best OTR tire programs.
Increased productivity
Trained other on OTR chain assembly safely and efficiently
Michelin MEMS
Resolved product issue through consumer testing.
Supervised teams of staff members, Assigning Crews, work scheduling.
Used Microsoft Excel to develop inventory tracking spreadsheets.