Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Andrew Hatley

1638 Crossover Drive Unit 11A,NC

Summary

Dynamic professional with a proven track record at Carolina Renovation Warehouse, excelling in customer service and problem-solving. Enhanced delivery efficiency through optimized routing and improved client relationships, ensuring timely product availability. Skilled in teamwork and quality assurance, committed to maintaining high standards in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Carolina Renovation Warehouse
09.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Warehouse Manager

Carolina Renovation Warehouse
07.2023 - Current
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

Store Manager

Carolina Renovation Warehouse
01.2023 - 07.2023
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Sales Associate

Carolina Renovation Warehouse
11.2022 - 01.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Associate

S&C Warehouse
06.2020 - 11.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Janitor

Concept Frames
05.2017 - 08.2017
  • Maintained clean and comfortable environments by insuring clean and safe workspaces for all employees.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping,
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Responded quickly to urgent maintenance requests from building occupants or management staff members.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.

Education

High School Diploma -

Bandys High School
Catawba, NC
05.2018

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Problem-solving
  • Quality assurance
  • Client relationship management

Affiliations

  • Board of Directors member for Thunder Over Carolina Inc

Timeline

Delivery Driver

Carolina Renovation Warehouse
09.2023 - Current

Warehouse Manager

Carolina Renovation Warehouse
07.2023 - Current

Store Manager

Carolina Renovation Warehouse
01.2023 - 07.2023

Sales Associate

Carolina Renovation Warehouse
11.2022 - 01.2023

Sales Associate

S&C Warehouse
06.2020 - 11.2022

Janitor

Concept Frames
05.2017 - 08.2017

High School Diploma -

Bandys High School

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