Andrew Haven
Sleepy Hollow,IL
Summary
Motivated professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Dietary Server
Silver Glen Senior Living
2023.09 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Dasher DoorDash
2023.07 - Current
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Developed and maintained professional relations between customer, store personnel, and company
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Served customers promptly by smoothly collecting and delivering high volume of orders
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Addressed issues and resolved customer complaints to establish trust and reliability
- Followed traffic laws during delivery for safety of pedestrians and other vehicles
- Documented mileage
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Worked well in team setting, providing support and guidance
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
Dietary Aide
Terrace Nursing Home
2013.06 - 2019.06
- Arranged tray and or table settings with proper tableware, condiments, and tray card
- Served meals to residents in accordance with established schedules and dietary procedures
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher
- Maintained strict levels of cleanliness for tables, floors, and prep areas
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed
- Followed all food safety regulations while preparing meals for patients
- Kept all kitchen areas clean, tidy and free of hazards
- Discarded outdated food products and maintained waste disposal procedures
- Monitored food safety and sanitation standards in food service areas
- Detected disposition of spoiled food and other unusual conditions.
Education
High School Diploma -
Pharmacy Technician
Community College
Zion Benton Township Highschool
Zion, ILSkills
- Time Management
- Customer Service
- Valid Driver's License
- Delivery Confirmations
- Excellent Communication
- Regulations Compliance
- Customer Loyalty
- Communications Strategies
- Food Safety
- Equipment Cleaning
- Team oriented individual who strives to inspire collaborative environment. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Timeline
Dietary Server
Silver Glen Senior Living
2023.09 - Current
Dasher DoorDash
2023.07 - Current
Dietary Aide
Terrace Nursing Home
2013.06 - 2019.06
High School Diploma -
Pharmacy Technician
Community College
Zion Benton Township Highschool
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