Andrew Hayles
Brooklyn
Summary
Dedicated to enhancing customer satisfaction through effective communication and problem-solving. Proven ability to manage team operations in fast-paced environments while maintaining service excellence. Committed to developing positive relationships with clients and team members. Experienced in customer-focused roles, with a strong background in team coordination and great customer service.
Overview
10
10
years of professional experience
Work History
Longshoremen
International Longshoreman Association (ILA)
Wilmington
08.2021 - Current
- Facilitated cargo loading and unloading to ensure efficient ship operations.
- Operated winches, hoists, and other lifting devices to move freight around the dock area.
- Coordinated with team members to ensure safe material handling.
- Managed cargo storage and organization at the shipping dock.
Manager
Superlative Investor Group
Brooklyn
09.2019 - Current
- Managed project schedules and budgets to ensure timely completion of construction tasks.
- Coordinated subcontractors and suppliers to maintain workflow on job sites.
- Evaluated property financials to assess investment viability.
Manager
Coney Island Beach Shop
Brooklyn
09.2018 - Current
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily store operations and ensured adherence to company standards.
- Trained and supervised staff to improve customer service skills.
- Developed visual merchandising strategies to enhance product displays.
- Executed strategies to minimize theft in store operations.
- Built and maintained strong working relationships with team members.
Service Advisor
Toyota of Bay Ridge Brooklyn
Brooklyn
06.2023 - 01.2025
- Explained service recommendations and maintenance procedures to clients.
- Coordinated service delivery with technicians and parts departments.
- Resolved customer complaints and issues promptly and professionally.
- Managed customer follow-ups to ensure satisfaction and retention.
- Assisted customers with service inquiries and appointment scheduling.
Sales Associate
Bay Ridge Toyota
Brooklyn
01.2023 - 06.2023
- Provided detailed information about vehicle features and financing options.
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted test drives to showcase vehicle performance and comfort.
- Greeted customers and provided exceptional customer service.
BDC Assistant Manager
Bay Ridge Toyota
Brooklyn
01.2022 - 01.2023
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and service issues promptly.
- Facilitated communication between departments and staff.
- Coordinated with other departments to ensure smooth flow of operations.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored employee attendance records, timekeeping, and payroll information.
Manager of Underwriting
Synergy Capital
Manhattan
08.2018 - 08.2019
- Facilitated loan application process by engaging with leads to ensure completion of applications
- Negotiated loan rates and terms with investors to optimize benefits for clients
Intern
Rapid Realty
Brooklyn
02.2016 - 06.2018
- Assisted in managing property listings and client inquiries.
- Posted apartment and commercial property for rent
- Assisted on showings
- Maintained positive working relationship with fellow staff and management.
Education
NURSING -
KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn07-2026
Skills
- Cargo management
- Team leadership
- Customer engagement
- Conflict resolution
- Problem solving
- Analytical thinking
- Adaptability
- Work ethic
- Interpersonal communication
Volunteer Experience
- Middle School Cadet Leader, 5601 16th Ave, Brooklyn, NY, 11204, 12/01/10, 06/30/13
- NYPD Explorer (68th Precinct), 333 65th Street, Brooklyn, NY, 11220, 02/01/13, 06/30/15
Timeline
Service Advisor
Toyota of Bay Ridge Brooklyn
06.2023 - 01.2025
Sales Associate
Bay Ridge Toyota
01.2023 - 06.2023
BDC Assistant Manager
Bay Ridge Toyota
01.2022 - 01.2023
Longshoremen
International Longshoreman Association (ILA)
08.2021 - Current
Manager
Superlative Investor Group
09.2019 - Current
Manager
Coney Island Beach Shop
09.2018 - Current
Manager of Underwriting
Synergy Capital
08.2018 - 08.2019
Intern
Rapid Realty
02.2016 - 06.2018
NURSING -
KINGSBOROUGH COMMUNITY COLLEGE