ANDREW HAYNIE
Buckeye,AZ
Summary
Dynamic and results driven Assistant General Manager with a proven track record of excellence in hospitality management. With a keen focus on guest satisfaction and operational efficiency, I excel in leading teams to deliver exceptional service and drive revenue growth. Skilled in strategic planning, staff development, and fostering positive guest experiences, I am committed to upholding the highest standards of quality and professionalism in every aspect of hotel operations.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
NCG Hospitality-Hampton Inn & Suites Glendale
Glendale , AZ
2022.06 - Current
- Oversees daily operations of a 149-room hotel in the heart of the Glendale Entertainment District, ensuring exceptional guest experiences and efficient hotel performance.
- Collaborate with the sales team to drive group bookings and promote the hotel as a premier event destination.
- Manage room inventory and reservations, maximizing occupancy and revenue through strategic pricing and monitoring market trends.
- Utilize all Hilton systems including GRO, R&I, ONQ, and PEP
- Maintain compliance with all hotel policies, procedures, brand standards and regulations, including health and safety standards.
- Coordinates and shares staff with sister properties Home2 Suites Glendale Westgate, and Tru by Hilton Glendale Westgate familiar with brand standards for both properties.
FREIGHT HANDLER
FedEx Freight
Kent , WA
2021.08 - 2022.06
- Guarantee correct handling and placing freight from incoming trucks and properly load freight on leaving vehicles
- Verify necessary clearance before transporting freight across the border into Canada
- Operate a forklift safely and cautiously to minimize the time and effort required for lifting and transporting.
MERCHANDISE INVENTORY MANAGER
PetSmart
Federal Way , WA
2021.08 - 2022.02
- Implemented inventory control procedures to maintain accurate stock levels of merchandise, including pet food, supplies, and accessories.
- Worked with vendors and suppliers to ensure timely delivery of merchandise and maintain optimal inventory levels of all items.
- Provided training and guidance to associates on inventory management best practices and procedures, and conducted performance evaluations, implementing corrective actions as needed.
ENGAGEMENT MANAGER
PetSmart
Federal Way , WA
2020.10 - 2021.08
- Oversaw all front-of-house operations to ensure that everything was in order and running effectively
- Organized and coached cashiers, pet care associates, and other critical personnel
- Assured that the animals received the required care to reduce stress, anxiety, and depression, ease loneliness, encourage exercise and playfulness, and even improve cardiovascular health
- Addressed client concerns and issues expeditiously to turn negative feedback into positive ones.
PET TRAINING INSTRUCTOR
PetSmart
Federal Way , WA
2019.10 - 2020.10
- Performed dog training sessions in a group or private environment, utilizing positive reinforcement
- Offered classes to clients eager to learn how to train pets to build a deep bond and an understood language between the owners and learn to spot things about pet health earlier
- Finished all certification and training requirements set out by Petsmart to instruct their classes.
FRONT DESK SUPERVISOR
Interstate Hotels and Resorts
Des Moines , WA
2017.07 - 2021.01
- Managed front desk staff and operations, including check-in and check-out processes
- Established and sustained personnel schedules while keeping the business's needs in mind
- Qualified and onboarded new staff, ensuring that all corporate regulations were adhered to
- Ensured seamless shift transitions and followed normal shift change procedures to prevent confusion.
NIGHT AUDITOR
Interstate Hotels and Resorts
Des Moines , WA
2017.07 - 2019.01
- Reconciled accounts and provided information about hotel services and facilities
- Oversaw check-in and check-out operations, ensuring that no client concerns occurred
- Responded to client complaints and other concerns when they arose and ensured that all guests had a positive experience at the hotel by warmly welcoming them upon arrival and departure
- Entered audit documentation and numbers manually on a nightly basis and ensured that all bookings were completed, including providing room keys and ensuring reservations were entered into the computer system.
Education
Some College (No Degree) - Business Administration And Management
Moreno Valley Community College
Morongo Valley, CADiploma -
Canyon Springs High School
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Scheduling
- Task Delegation and Management
- Training and development skill
- Operations Management
- Staff Management
- Staff Development
- Sales Forecasting
- Inventory Control
- Human Resources
- Budget Control
- Financial Reporting
- Food safety and sanitation
Core Expertise
- Logistic Management
- Heavy Equipment Management
- Inventory Management
- Personnel Management
- Data Entry
- Relationship Building
- Customer Service
- Database Management
- Animal Care and Training
- Client Relationships
- Events Management
- Risk Management
Timeline
Assistant General Manager
NCG Hospitality-Hampton Inn & Suites Glendale
2022.06 - Current
FREIGHT HANDLER
FedEx Freight
2021.08 - 2022.06
MERCHANDISE INVENTORY MANAGER
PetSmart
2021.08 - 2022.02
ENGAGEMENT MANAGER
PetSmart
2020.10 - 2021.08
PET TRAINING INSTRUCTOR
PetSmart
2019.10 - 2020.10
FRONT DESK SUPERVISOR
Interstate Hotels and Resorts
2017.07 - 2021.01
NIGHT AUDITOR
Interstate Hotels and Resorts
2017.07 - 2019.01
Some College (No Degree) - Business Administration And Management
Moreno Valley Community College
Diploma -
Canyon Springs High School
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