ANDREW HAYNIE
Buckeye,AZ
Summary
Dynamic and results driven Assistant General Manager with a proven track record of excellence in hospitality management. With a keen focus on guest satisfaction and operational efficiency, I excel in leading teams to deliver exceptional service and drive revenue growth. Skilled in strategic planning, staff development, and fostering positive guest experiences, I am committed to upholding the highest standards of quality and professionalism in every aspect of hotel operations.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
NCG Hospitality-Hampton Inn & Suites Glendale
Glendale, AZ
06.2022 - Current
- Oversees daily operations of a 149-room hotel in the heart of the Glendale Entertainment District, ensuring exceptional guest experiences and efficient hotel performance.
- Collaborate with the sales team to drive group bookings and promote the hotel as a premier event destination.
- Manage room inventory and reservations, maximizing occupancy and revenue through strategic pricing and monitoring market trends.
- Utilize all Hilton systems including GRO, R&I, ONQ, and PEP
- Maintain compliance with all hotel policies, procedures, brand standards and regulations, including health and safety standards.
- Coordinates and shares staff with sister properties Home2 Suites Glendale Westgate, and Tru by Hilton Glendale Westgate familiar with brand standards for both properties.
FREIGHT HANDLER
FedEx Freight
Kent, WA
08.2021 - 06.2022
- Guarantee correct handling and placing freight from incoming trucks and properly load freight on leaving vehicles
- Verify necessary clearance before transporting freight across the border into Canada
- Operate a forklift safely and cautiously to minimize the time and effort required for lifting and transporting.
MERCHANDISE INVENTORY MANAGER
PetSmart
Federal Way, WA
08.2021 - 02.2022
- Implemented inventory control procedures to maintain accurate stock levels of merchandise, including pet food, supplies, and accessories.
- Worked with vendors and suppliers to ensure timely delivery of merchandise and maintain optimal inventory levels of all items.
- Provided training and guidance to associates on inventory management best practices and procedures, and conducted performance evaluations, implementing corrective actions as needed.
ENGAGEMENT MANAGER
PetSmart
Federal Way, WA
10.2020 - 08.2021
- Oversaw all front-of-house operations to ensure that everything was in order and running effectively
- Organized and coached cashiers, pet care associates, and other critical personnel
- Assured that the animals received the required care to reduce stress, anxiety, and depression, ease loneliness, encourage exercise and playfulness, and even improve cardiovascular health
- Addressed client concerns and issues expeditiously to turn negative feedback into positive ones.
PET TRAINING INSTRUCTOR
PetSmart
Federal Way, WA
10.2019 - 10.2020
- Performed dog training sessions in a group or private environment, utilizing positive reinforcement
- Offered classes to clients eager to learn how to train pets to build a deep bond and an understood language between the owners and learn to spot things about pet health earlier
- Finished all certification and training requirements set out by Petsmart to instruct their classes.
FRONT DESK SUPERVISOR
Interstate Hotels and Resorts
Des Moines, WA
07.2017 - 01.2021
- Managed front desk staff and operations, including check-in and check-out processes
- Established and sustained personnel schedules while keeping the business's needs in mind
- Qualified and onboarded new staff, ensuring that all corporate regulations were adhered to
- Ensured seamless shift transitions and followed normal shift change procedures to prevent confusion.
NIGHT AUDITOR
Interstate Hotels and Resorts
Des Moines, WA
07.2017 - 01.2019
- Reconciled accounts and provided information about hotel services and facilities
- Oversaw check-in and check-out operations, ensuring that no client concerns occurred
- Responded to client complaints and other concerns when they arose and ensured that all guests had a positive experience at the hotel by warmly welcoming them upon arrival and departure
- Entered audit documentation and numbers manually on a nightly basis and ensured that all bookings were completed, including providing room keys and ensuring reservations were entered into the computer system.
Education
Some College (No Degree) - Business Administration And Management
Moreno Valley Community College
Morongo Valley, CADiploma -
Canyon Springs High School
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Scheduling
- Task Delegation and Management
- Training and development skill
- Operations Management
- Staff Management
- Staff Development
- Sales Forecasting
- Inventory Control
- Human Resources
- Budget Control
- Financial Reporting
- Food safety and sanitation
Core Expertise
- Logistic Management
- Heavy Equipment Management
- Inventory Management
- Personnel Management
- Data Entry
- Relationship Building
- Customer Service
- Database Management
- Animal Care and Training
- Client Relationships
- Events Management
- Risk Management
Timeline
Assistant General Manager
NCG Hospitality-Hampton Inn & Suites Glendale
06.2022 - Current
FREIGHT HANDLER
FedEx Freight
08.2021 - 06.2022
MERCHANDISE INVENTORY MANAGER
PetSmart
08.2021 - 02.2022
ENGAGEMENT MANAGER
PetSmart
10.2020 - 08.2021
PET TRAINING INSTRUCTOR
PetSmart
10.2019 - 10.2020
FRONT DESK SUPERVISOR
Interstate Hotels and Resorts
07.2017 - 01.2021
NIGHT AUDITOR
Interstate Hotels and Resorts
07.2017 - 01.2019
Some College (No Degree) - Business Administration And Management
Moreno Valley Community College
Diploma -
Canyon Springs High School
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