Summary

Overview

Work History

Education

Skills

References

Timeline

Andrew Henderson

Palm Springs,CA

Summary

Former Practice Manager at Banfield Pet Hospital with expertise in financial/ staff management, in addition to both technician and reception experience. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in regulatory compliance and performance reporting, fostering a collaborative environment that drives team success and exceptional patient care. Committed to continuous improvement and client education. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Practice Manager

Banfield Pet Hospital

Palm Desert , CA

04.2017 - 03.2025

Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Ordered supplies needed and kept tabs on inventory levels.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
Created and implemented policies and procedures for effective practice management.
Coordinated staff recruitment, training, and scheduling activities.
Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
Recruited, hired and trained new medical and facility staff.
Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
Assisted with development of regulatory compliance systems.
Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
Provided leadership and guidance to the medical team in order to meet goals and objectives.
Complied with OSHA and HIPAA regulations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Operated equipment and machinery according to safety guidelines.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.

Oncology Technician

VCA Animal Medical Center

Indio, CA

11.2022 - 11.2023

Checked blood compatibility using crossmatching, antigen typing and antibody identification.
Performed urinalysis, hematology, chemistry and other testing procedures.
Assisted pathologist in gross examination of surgical specimens.
Ordered medical supplies as needed for oncology department operations.
Assisted Oncologist in performing procedures such as biopsies, imaging studies, and radiation therapy treatments.
Cleaned and sterilized laboratory equipment to prevent cross-contamination.

Emergency Veterinary Assistant

VCA Animal Medical Center and Emergency Hospital

Indio, CA

06.2018 - 11.2022

Administered immunizations and treatments following veterinarian instructions.
Sterilized and maintained veterinary care instruments and equipment.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Delivered emergency first aid to sick or injured animals.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
Filled prescriptions for pet owners when needed.
Monitored vital signs of patients during surgery or other medical procedures.
Monitored post-surgical pet care and administered medication under vet direction.
Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Performed laboratory tests such as fecal analysis and urinalysis.
Interpreted lab results for heartworm testing, parasites, and skin scrapings.
Completed enemas, catheterizations and intravenous feedings.
Responded to emergency calls promptly and efficiently.

Veterinary Technician Supervisor

Santa Ana Veterinary Hospital

Santa Ana , CA

02.2012 - 03.2017

Scheduled appointments for patients requiring veterinary care services.
Developed training plans and provided instruction to Veterinary Technicians on new techniques or processes.
Monitored inventory levels of supplies needed for animal treatments and ordered additional items when necessary.
Prepared and reviewed records and consent forms.
Performed laboratory tests such as urinalysis, fecal analysis, blood work or radiographs under direction of a Veterinarian.
Documented patient histories including physical examination findings, diagnostic results and treatments performed.
Assisted Veterinarians in providing medical treatments to animals including administering medication, collecting samples and monitoring vital signs.
Shaved surgical areas and placed IV catheters in preparation for surgery.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Operated anesthesia, oxygen and monitoring equipment.
Assisted with polishing, removing stains and other dental procedures.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Interacted with clients regarding animal health, education on treatment protocols and general procedures.
Prepared and labeled medications and instructed client on administration.
Resolved conflicts between staff members through effective communication strategies.
Advised clients on best practices for pet health care, nutrition, behavior and preventive medicine programs.
Provided excellent customer service to clients regarding questions about their pets' healthcare needs.
Supported veterinarians to drive quality care, advocate for pets and educate clients.
Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Supervised Veterinary Technicians in daily operations, ensuring tasks were completed efficiently and effectively.

Education

Bachelor of Science - Biology

San Francisco State University

San Francisco, CA

05-2012

High School Diploma -

La Habra High School

La Habra, CA

06-2007