Andrew Henson
Urbandale
Summary
Excelling in process improvement and team leadership. Enhanced operational efficiency through employee training and conflict resolution, fostering a collaborative environment. Skilled in inventory management and customer communication, consistently driving productivity and satisfaction in fast-paced settings. Professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Kids West Site Lead
West Des Moines Community Education Kids West
05.2023 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Provided onsite training to help develop employee skills.
- Oversaw personnel safety and efforts.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Plan, organize, and implement daily actives and programs.
- Communicate with parents and the school staff about any concerns
Inventory Specialist
Walgreens
01.2021 - 05.2023
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Reviewing and coordinating the proper use of reports and system applications.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Assistant Store Manager
Walgreens
04.2017 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Shift Lead
Walgreens
04.2016 - 04.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Help support both front end and pharmacy when needed
Education
High School Diploma -
Ankeny Centennial High School
Ankeny, IASkills
- Process improvement
- Employee training
- Team collaboration
- Conflict resolution
- Customer communication
- Inventory management
- Visual merchandising
- Operations management
- Team leadership
- Conducting Interviews
- Crisis management
Timeline
Kids West Site Lead
West Des Moines Community Education Kids West
05.2023 - Current
Inventory Specialist
Walgreens
01.2021 - 05.2023
Assistant Store Manager
Walgreens
04.2017 - 01.2021
Shift Lead
Walgreens
04.2016 - 04.2017
High School Diploma -
Ankeny Centennial High School
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