Andrew Henson
Silver Spring,MD
Summary
Quality Assurance Tester focused on finding defects early, documenting results clearly, and supporting smoother releases. Uses manual testing, regression testing, and Jira or Hansoft tracking to manage issues, verify deployments, and strengthen software quality across the testing cycle.
Overview
9
9
years of professional experience
Work History
Laborer
Rock Spring Contracting
Reston, Virginia
10.2026 - Current
- Loaded and unloaded materials to support efficient operations at Rock Spring Contracting job sites
- Operated hand tools and power tools for daily construction tasks
- Executed physical labor tasks to enhance crew effectiveness and project progress. of physical labor tasks.
- Assisted crews with trenching, grading, and site preparation
- Removed debris to create a safer and more organized work environment. and kept work areas clean and organized
- Set up barricades, cones, and safety signs around active work zones
- Followed safety rules and supported crew members on site
- Inspected equipment and reported damage to supervisors
Shift Leader
Rally House
College Park, Maryland
08.2026 - 10.2026
- Supervised sales floor during opening, closing, and peak customer traffic.
- Trained associates on Rally House service standards and team selling.
- Assisted customers with sports apparel, gifts, and local fan gear.
- Processed transactions through POS and handled cash register duties.
- Merchandised displays, folded apparel, and maintained organized stock areas.
- Assisted in training new employees on shift operations.
Quality Assurance Tester
Bethesda Softworks
Rockville, MD
01.2021 - 07.2026
- Recommended improvements to enhance product quality based on testing results, leading to higher customer satisfaction.
- Reported, monitored, and resolved defects using bug tracking systems like Jira and Hansoft to ensure timely product releases.
- Documented test strategies, plans, cases, scripts, and results to support consistent testing processes and facilitate knowledge sharing.
- Supported deployment efforts by verifying successful implementation of updates into production environments.
- Participated in daily stand-up meetings to discuss project status, issues, and risks.
Command Center Operator
Securitas
Rockville, MD
02.2019 - 03.2021
- Guided and supported teams during crisis situations to ensure effective decision-making.
- Coordinated emergency response efforts with local law enforcement and first responders to enhance situational awareness.
- Evaluated risks and threats to company assets, employees, or property.
- Escalated high-priority incidents to appropriate personnel for immediate resolution.
- Developed detailed reports on security incidents for management review to inform strategic response.
- Acted as liaison between command center team and senior leadership.
Inside Sales Representative
McCormick Paints
Wheaton, MD
06.2017 - 02.2019
- Processed customer orders and contracts to enhance client satisfaction.
- Communicated with clients about support and enrollment plans to align their needs with offerings.
- Continuously improved product knowledge through ongoing training.
- Developed promotional materials to effectively showcase product offerings.
Education
Northwood High School
Wheaton, MD06-2012
Skills
- Construction Setup
- Tool Maintenance
- Safety Awareness
- Site Maintenance
- Load Management
- Manual Testing
- Bug Reporting
- Load Testing
- Test Case Design
- Test Planning
- System Testing
- Software Testing
- Test Scheduling
- QA Reporting
- Test methodologies
- Bug resolution
- Defect documentation
- Documentation reviews
- SDLC
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Reliability
- Self-Motivation
- Team Collaboration
- Relationship Building
- Active Listening
- Crew Coordination
- Detail orientation
- Team Assistance
- Waste Management
- Problem solving
Timeline
Laborer
Rock Spring Contracting
10.2026 - Current
Shift Leader
Rally House
08.2026 - 10.2026
Quality Assurance Tester
Bethesda Softworks
01.2021 - 07.2026
Command Center Operator
Securitas
02.2019 - 03.2021
Inside Sales Representative
McCormick Paints
06.2017 - 02.2019
Northwood High School