Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Herrlinger

Mason,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Law Enforcement Officer

City Of Mason
09.1999 - Current
  • Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
  • Improved traffic flow and reduced accidents by enforcing traffic regulations and monitoring intersections.
  • Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
  • Conducted thorough investigations for criminal cases, resulting in successful apprehensions of offenders.

School Resource Officer

Field Training Officer

Community Officer

Motor Officer

Paratrooper

United States Army
12.1995 - 02.1999
  • Enhanced mission success by executing rigorous training and maintaining peak physical fitness.
  • Increased team efficiency through the development and implementation of tactical strategies.
  • Conducted high-risk air assault operations, ensuring safe execution and mission completion.
  • Maintained a high level of readiness by participating in regular drills and exercises.
  • Improved unit cohesion through effective communication and leadership skills.
  • Ensured the safety of fellow paratroopers with strict adherence to jump procedures and protocols.
  • Assisted in the planning and execution of airborne operations for successful missions.
  • Provided expert marksmanship during combat scenarios, contributing to overall mission effectiveness.
  • Developed strong teamwork skills through rigorous training exercises with fellow paratroopers.
  • Performed reconnaissance missions, gathering vital intelligence for strategic decision making.
  • Participated in humanitarian aid efforts, providing assistance to affected populations during natural disasters or other crises.
  • Maintained proficiency in various weapons systems for enhanced combat readiness.
  • Operated as part of an elite unit tasked with special operations, demonstrating commitment to excellence under pressure.
  • Supported global contingency operations by rapidly deploying to areas of need on short notice.
  • Upgraded equipment functionality by conducting thorough inspections and maintenance checks.
  • Built trust among allies through joint military exercises promoting cooperation between nations.
  • Minimized injury risk with proper rigging techniques utilized during parachute packing processes.
  • Trained new paratroopers on best practices, fostering professional growth within the unit.
  • Trained new infantry soldiers on standard operating procedures.
  • Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
  • Instructed squad members on proper use of weapons and equipment.
  • Executed directives from command center with necessary timeliness and efficiency.
  • Developed and implemented strategies to maximize squad efficiency.
  • Conducted safety briefings for squad members prior to missions.
  • Used modern communication systems to relay orders to squad members.
  • Coordinated with allied forces to achieve mission objectives.
  • Utilized advanced combat tactics to maintain safety during engagements.
  • Installed, operated and maintained field communications equipment.
  • Applied first aid to squad members at camps and on battlefield.
  • Guided night patrols to search for enemy forces.
  • Monitored and reported enemy activity to command center.
  • Identified enemy targets using advanced surveillance techniques.
  • Led soldiers through successful engagements with enemy forces.
  • Directed reconnaissance missions to gather intelligence on enemy forces.

Annuity Customer Service Representative

Great American Life
07.1993 - 12.1995
  • Enhanced customer satisfaction by addressing and resolving annuity-related concerns promptly and professionally.
  • Expedited claim processing for improved turnaround time, ensuring timely payments to policyholders.
  • Streamlined communication between clients and financial advisors, facilitating efficient account management.
  • Collaborated with team members to achieve departmental goals and maintain high performance standards.
  • Adapted and prioritized work to support customers.
  • Resolved customers' questions by answering inbound calls, emails and texts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Bachelor Of Science - Criminal Justice

University of Cincinnati
Cincinnati, OH
09.1992

Skills

  • Crime Prevention
  • Self-Defense Techniques
  • Traffic Control
  • Community Policing
  • First Aid Knowledge
  • Active Listening
  • Firearms Proficiency
  • Evidence Collection
  • Patrol Procedures
  • Emotional Intelligence
  • Hostage Negotiation
  • Investigative Skills
  • Critical Thinking
  • Leadership Abilities
  • Report Writing
  • Public Speaking
  • Effective Communication
  • Problem Solving
  • Conflict Resolution
  • Arrest Techniques
  • Ethical Conduct
  • Interpersonal Skills
  • Decision Making
  • Crisis Intervention
  • Stress Management
  • Time Management
  • Drug Enforcement
  • Courtroom Testimony
  • Community Engagement
  • Criminal Investigations
  • Emergency Vehicle Operation
  • Legal Compliance
  • Emergency Planning
  • Interrogation Techniques
  • Fingerprinting
  • Officer Training
  • Human Relations
  • Court Preparation
  • Self-Defense Training
  • Conflict De-Escalation
  • Community Relations
  • Suspect Interrogation
  • Police Reports
  • Evidence Collection Protocols
  • Crime Prevention Training
  • Emergency Management
  • De-Escalation Techniques
  • Criminal Law
  • Data-Driven Approaches
  • Case Management
  • Cultural Awareness
  • Surveillance
  • Background Investigations
  • Crime Scene Processing
  • Emergency Response
  • Prosecution Support
  • Risk Mitigation
  • Crime Scene Preservation
  • Domestic Violence Prevention
  • Integrity and Honesty
  • Search and Seizure Procedures
  • Undercover Operations
  • Crisis Intervention and Deescalation
  • Community-Oriented Policing
  • Public Service
  • Public Safety
  • Accident Scene Documentation
  • Summons and Subpoena Serving
  • Undercover Investigations
  • Traffic and Motorists Monitoring
  • Witness Interviews
  • Defensive Tactics

Timeline

Law Enforcement Officer

City Of Mason
09.1999 - Current

Paratrooper

United States Army
12.1995 - 02.1999

Annuity Customer Service Representative

Great American Life
07.1993 - 12.1995

Bachelor Of Science - Criminal Justice

University of Cincinnati
Andrew Herrlinger