To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Law Enforcement Officer
City Of Mason
09.1999 - Current
Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
Improved traffic flow and reduced accidents by enforcing traffic regulations and monitoring intersections.
Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
Conducted thorough investigations for criminal cases, resulting in successful apprehensions of offenders.
School Resource Officer
Field Training Officer
Community Officer
Motor Officer
Paratrooper
United States Army
12.1995 - 02.1999
Enhanced mission success by executing rigorous training and maintaining peak physical fitness.
Increased team efficiency through the development and implementation of tactical strategies.
Conducted high-risk air assault operations, ensuring safe execution and mission completion.
Maintained a high level of readiness by participating in regular drills and exercises.
Improved unit cohesion through effective communication and leadership skills.
Ensured the safety of fellow paratroopers with strict adherence to jump procedures and protocols.
Assisted in the planning and execution of airborne operations for successful missions.
Provided expert marksmanship during combat scenarios, contributing to overall mission effectiveness.
Developed strong teamwork skills through rigorous training exercises with fellow paratroopers.
Performed reconnaissance missions, gathering vital intelligence for strategic decision making.
Participated in humanitarian aid efforts, providing assistance to affected populations during natural disasters or other crises.
Maintained proficiency in various weapons systems for enhanced combat readiness.
Operated as part of an elite unit tasked with special operations, demonstrating commitment to excellence under pressure.
Supported global contingency operations by rapidly deploying to areas of need on short notice.
Upgraded equipment functionality by conducting thorough inspections and maintenance checks.
Built trust among allies through joint military exercises promoting cooperation between nations.
Minimized injury risk with proper rigging techniques utilized during parachute packing processes.
Trained new paratroopers on best practices, fostering professional growth within the unit.
Trained new infantry soldiers on standard operating procedures.
Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
Instructed squad members on proper use of weapons and equipment.
Executed directives from command center with necessary timeliness and efficiency.
Developed and implemented strategies to maximize squad efficiency.
Conducted safety briefings for squad members prior to missions.
Used modern communication systems to relay orders to squad members.
Coordinated with allied forces to achieve mission objectives.
Utilized advanced combat tactics to maintain safety during engagements.
Installed, operated and maintained field communications equipment.
Applied first aid to squad members at camps and on battlefield.
Guided night patrols to search for enemy forces.
Monitored and reported enemy activity to command center.
Identified enemy targets using advanced surveillance techniques.
Led soldiers through successful engagements with enemy forces.
Directed reconnaissance missions to gather intelligence on enemy forces.
Annuity Customer Service Representative
Great American Life
07.1993 - 12.1995
Enhanced customer satisfaction by addressing and resolving annuity-related concerns promptly and professionally.
Expedited claim processing for improved turnaround time, ensuring timely payments to policyholders.
Streamlined communication between clients and financial advisors, facilitating efficient account management.
Collaborated with team members to achieve departmental goals and maintain high performance standards.
Adapted and prioritized work to support customers.
Resolved customers' questions by answering inbound calls, emails and texts.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Undergraduate Research Assistant at Children’s Cognitive Research Lab, University of CincinnatiUndergraduate Research Assistant at Children’s Cognitive Research Lab, University of Cincinnati