Andrew Hetzel
Warwick
Summary
Professional with strong background in advising clients on comfort solutions. Skilled in customer service, sales, and technical knowledge of home improvement and HVAC systems. Focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with excellent problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Comfort Advisor
Cotti-Johnson
05.2024 - Current
- Conducted thorough needs assessments to determine optimal HVAC solutions for residential clients
- Designed customized comfort plans based on client requirements and preferences
- Collaborated with installation teams to ensure seamless execution of HVAC projects
- Provided expert advice on energy efficiency improvements and system maintenance strategies
- Established trust with clients through clear communication, addressing concerns, and providing expert advice
- May 2024-May 2025 Volume: $2.1 Million with a 35% close rate
Account Manager
UniFirst
01.2024 - 05.2024
- B2B for rental workwear and facility services by earning business through contracts for weekly services
- Cultivated strong client relationships to enhance customer satisfaction and retention
- Developed strategic account plans to align with client goals and industry trends.
Remodeling Consultant
Power Home Remodeling Group
01.2020 - 11.2023
- 3x Million Dollar award recipient as an individual sales rep
- 2021- 120% of yearly goal
- 2022- 125% of yearly goal
- 2023- 115% of yearly goal
- Performed sales shadows for new hires to show proper in home sales processes
- Engaged with operations division weekly to get better understanding of post sale procedures
- Sold clean projects (2% cancel rate from 2020-2022)
- Recruited and trained 4 sales reps that produced highest sales volumes of their career
Remodeling Consultant Team Leader
Power Home Remodeling Group
01.2019 - 12.2019
- Managed a 6 person sales team
- Presented Keynote training sessions weekly, tracked performances
- Led quarterly training presentations on sales processes in addition to training new hires
Remodeling Consultant
Power Home Remodeling Group
06.2018 - 12.2018
- Provided in home estimate consultations and demo's for homeowners to close sales
- Closed 40% in Q4 2018 (first full quarter)
Customer Development Representative Team Leader
Power Home Remodeling Group
01.2016 - 03.2018
- Managed a 6 person team and trained new hires in the field
- Presented training camps weekly through Keynote to purse quarterly goals
- Built culture within the team through out-of-work events
Customer Development Representative
Power Home Remodeling Group
08.2015 - 12.2015
- Generated sales leads via door-to-door interactions and leveraged strategic retail partners
- Became a pace setter in the office
- Consistently hit goal daily in the field
Education
Bachelor of Science - Marketing
University of Rhode Island
Kingston, RISkills
- One Call Close
- Solution Focused
- Management
- Customer Service
- HVAC solutions
Timeline
Comfort Advisor
Cotti-Johnson
05.2024 - Current
Account Manager
UniFirst
01.2024 - 05.2024
Remodeling Consultant
Power Home Remodeling Group
01.2020 - 11.2023
Remodeling Consultant Team Leader
Power Home Remodeling Group
01.2019 - 12.2019
Remodeling Consultant
Power Home Remodeling Group
06.2018 - 12.2018
Customer Development Representative Team Leader
Power Home Remodeling Group
01.2016 - 03.2018
Customer Development Representative
Power Home Remodeling Group
08.2015 - 12.2015
Bachelor of Science - Marketing
University of Rhode Island