Summary
Overview
Work History
Education
Skills
Timeline
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ANDREW HIDEN

3498 NE 18TH Avenue Oakland,FL

Summary

Energetic sales representative consulting 21 years of B2B sales experience. Delivering proven sales tactics and high-yield revenue growth offering exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Top sales representative with excellent verbal and written communication seeking to maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.

Overview

19
19
years of professional experience

Work History

Senior Certified Vacation Planner

Celebrity Cruises
10.2022 - Current
  • Ranked top 5 sales agent in the entire department.
  • YTD sold over 1.8 million dollars in revenue
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with well-researched travel options, utilizing media applications for visualization, while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Researched and kept abreast of new travel destinations, attractions, hotels and cruise tour packages to increase services offered.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging airfare and cruise-tour packages.
  • Created promotional materials to increase visibility and attract larger market share.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Updated and maintained customer databases to increase customer retention.


Senior Certified Vacation Planner

Royal Caribbean Ltd
01.2009 - 10.2022
  • Led sales department (Top 10%) in individual sales volume during Measured periods for 2009 – 4 million in revenue sale on average yearly basis.
  • Employee of the Year 2013.
  • The ability to use clear and precise communication with the guests describing details of their vacation and ability to effectively use designated software to manage book of business.
  • Handled all aspects of consultative selling which included arranging air, hotels, insurance, and pre/post land tours.
  • Building relationships and discovering key triggers leading to purchased vacations.
  • Contacted potential prospects to introduce clients to the benefits and value of cruising with our brand.
  • Use Media Applications such as pictures and videos to convey our product to potential clients.

Certified Vacation Planner

Royal Caribbean Ltd
04.2006 - 01.2009
  • Led sales department (Top 10%) in individual sales volume during Measured periods for 2006 –5 million dollars of sales on average yearly basis.
  • Answers in-bound telephone calls from direct consumers to deliver exceptional service.
  • Provides general information regarding Royal Caribbean products, services and promotions.
  • Quote rates and availability including cross-selling and up-selling different packages tailored to the needs of each client.
  • Create reservations for direct clients as well as maintaining existing business including making changes to reservations, upselling vacation packages and accepting and recording payments.
  • Researches and provides information in order to accommodate special needs

Sales & Service Advocate

Celebrtiy Cruises
06.2004 - 05.2006
  • Consistently hit and exceeded sales goals by 20%.
  • Reviewed group finances for accuracy, entering credit card payments to individual bookings within the group.
  • Implemented additional amenities for on board functions, including cocktail parties and meetings
  • Serviced groups from time of booking until approximately 5 months prior to sailing.
  • Increased revenue with strategic upselling of products and services to existing customers.

Education

High School Diploma - Business & Accounting

Turner Technical High School
Miami, FL
2001

Skills

  • Manages Customer Relationship
  • Customer Service Process Improvement
  • Problem Resolution
  • Sales Negotiation
  • Promotional Materials
  • Customer Referrals
  • Corporate Travel
  • Customer Engagement
  • Client Satisfaction
  • Air Travel Coordination
  • Services Promotion
  • Revenue Generation
  • Travel Research
  • Global Destinations
  • Goal Oriented
  • Exceptional time management skills
  • Excellent work ethic
  • CRM Software
  • Office Documents

Timeline

Senior Certified Vacation Planner

Celebrity Cruises
10.2022 - Current

Senior Certified Vacation Planner

Royal Caribbean Ltd
01.2009 - 10.2022

Certified Vacation Planner

Royal Caribbean Ltd
04.2006 - 01.2009

Sales & Service Advocate

Celebrtiy Cruises
06.2004 - 05.2006

High School Diploma - Business & Accounting

Turner Technical High School

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ANDREW HIDEN