Andrew Hillman

🔸Leadership and Management:
• Overseeing day-to-day operations, achieving a 93% service delivery success rate.
• Leading a team of 20+ technicians and support staff, increasing productivity by 15%.

🔸Customer Relations:
• Ensuring customer satisfaction with a score of 4.8/5.
• Managing high-profile clients, improving retention by 20%.

🔸Operational Efficiency:
• Streamlining processes to improve efficiency and reduce costs by 10%.
• Reducing service resolution time by 12% through performance metrics analysis.

🔸Project Management:
• Delivering security projects on time and within budget with a 95% success rate.
• Reducing project handover time by 20% through coordination with other departments.

🔸Compliance and Safety:
• Achieving 100% compliance with industry standards and company policies.
• Reducing workplace incidents by 30% by promoting a culture of safety.

🔸Budgeting and Financial Management:
• Maintaining budget adherence within 2% and saving $200,000 annually through cost-saving measures.
• Managing regional budgets and forecasting expenses to meet financial targets.

🔸Technical Expertise:
• Staying updated with security technologies, increasing service offerings by 15%.
• Improving technical issue resolution time by 25% by providing support and expertise.

🔸Strategic Planning:
• Contributing to strategic plans, achieving 10% regional revenue growth.
• Expanding the customer base by 12% through identifying new business opportunities.

• Developed and managed internal office protocols, ensuring safety and compliance.
• Executed multimedia marketing plan to reach broad audience.
• Managed patient logistics for 200+ patients per week and presented treatment plans for exceptional patient experience.
• Created, maintained and updated filing systems for paper and electronic documents.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.

• Maintained #1 national ranking in Home Décor/Windows and Walls sales.
• Generated comprehensive project proposals and managed customer relations throughout projects.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Provided first-rate service to all customers and potential customers.

• Collaborated with other coaches to create and execute game plans.
• Utilized positive communication to encourage team and promote integrity and respect.
• Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
• Monitored team practices to establish high level of performance.

• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Learned every team members' role to offer skilled backup during shortages and high-volume periods.
• Delivered superior customer service in every interaction and skillfully resolved conflicts.
• Coordinated supervisory assignments to maintain strong front-line leadership over site operations.