Dynamic and versatile Operations Manager with deep expertise in service operations, known for solving complex challenges with resourceful, creative strategies. Recognized as a results-driven, hands-on leader with a strong track record of streamlining workflows, elevating service performance, and driving operational excellence. Skilled at leading cross-functional teams, optimizing departmental efficiency, and aligning talent with business needs for maximum impact. Proactive, forward-thinking, and committed to continuous improvement in fast-paced, service-driven environments.
Issued by American Management Association · Dec. 2024
Effective Executive Speaking CEU Certificate
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NetOne Grand Champion 2023
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Top Sales Department Nationwide for the Year
🔸Leadership and Management:
• Overseeing day-to-day operations, achieving a 93% service delivery success rate.
• Leading a team of 20+ technicians and support staff, increasing productivity by 15%.
🔸Customer Relations:
• Ensuring customer satisfaction with a score of 4.8/5.
• Managing high-profile clients, improving retention by 20%.
🔸Operational Efficiency:
• Streamlining processes to improve efficiency and reduce costs by 10%.
• Reducing service resolution time by 12% through performance metrics analysis.
🔸Project Management:
• Delivering security projects on time and within budget with a 95% success rate.
• Reducing project handover time by 20% through coordination with other departments.
🔸Compliance and Safety:
• Achieving 100% compliance with industry standards and company policies.
• Reducing workplace incidents by 30% by promoting a culture of safety.
🔸Budgeting and Financial Management:
• Maintaining budget adherence within 2% and saving $200,000 annually through cost-saving measures.
• Managing regional budgets and forecasting expenses to meet financial targets.
🔸Technical Expertise:
• Staying updated with security technologies, increasing service offerings by 15%.
• Improving technical issue resolution time by 25% by providing support and expertise.
🔸Strategic Planning:
• Contributing to strategic plans, achieving 10% regional revenue growth.
• Expanding the customer base by 12% through identifying new business opportunities.