Andrew Hirschauer
Charlotte,NC
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
18
18
years of professional experience
Work History
Customer Success and Underwriting Supervisor
CPI Security Systems Inc.
08.2018 - Current
- Supervise a team of Account Creation Associates, as well as the process of onboarding new and re-signed Customers
- Ensure that CPI Company Policies are Maintained as they relate to Underwriting, Job Building and Scheduling
- Evaluated staff performance and provided feedback.
- Assisted in interviewing and hiring of new candidates.
- Organized training sessions for staff members to meet departmental goals.
- Delegated tasks strategically and monitored progress for timely completion.
Account Creation Group Associate
CPI Security Systems Inc.
10.2017 - 08.2018
- Onboarding of new CPI customers via Sales and tech Calls
- Escalate sales outside of guidelines for review by management
- Tracked policy exceptions to review and enhance underwriting guidelines.
- Analyzed and verified credit history to support compliance with underwriting guidelines.
- Acted as subject matter expert for underwriting matters when collaborating with internal and external stakeholders.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Care Representative
CPI Security Systems Inc.
02.2016 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Troubleshoot alarm difficulties with customers
- Notifies Customer Care Management of issues that arise when appropriate
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Associate
Chipotle Grill
10.2015 - 02.2016
- Prepare food daily while maintaining high quality and following recipes
- Serve customers while providing a friendly and inviting atmosphere
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Security Safety Officer
Vail Resorts
09.2013 - 10.2015
- Resolve guest issues or complaints
- Respond to fire and burglar alarms and troubleshoot the problem
- Transport and pickup of money deposits from various locations
- Monitor and assist with access control to various buildings.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
Lift Operations Lead
Vail Resorts
11.2011 - 09.2013
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Trained new Lift Operators on safety procedures and proper Operations
- Educated visitors and guests in skiing, tubing and lift safety procedures.
- Maintained lift entrance, corral, and pit areas by removing excess snow and performing pre-operation inspections.
- Performed pre-operation inspections and post-operation shutdown procedures.
Store Associate
Party City
05.2011 - 10.2011
- Restock and reorganize inventory daily
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Cook/Associate
In-N-Out Burger
02.2007 - 01.2011
- Prepare food for the upcoming shift
- Cash handling, preparing money for deposits
- Ensure the guest was satisfied with the product and that everything was up to company standard
- Assist management with distribution of breaks and ensuring tasks were completed in a timely fashion.
Education
High School Diploma -
Jurupa Valley High School
Mira Loma, CASkills
- Leadership skills
- Analytical thinking abilities
- Experience in conflict resolution
- Time management expertise
Timeline
Customer Success and Underwriting Supervisor
CPI Security Systems Inc.
08.2018 - Current
Account Creation Group Associate
CPI Security Systems Inc.
10.2017 - 08.2018
Customer Care Representative
CPI Security Systems Inc.
02.2016 - 10.2017
Associate
Chipotle Grill
10.2015 - 02.2016
Security Safety Officer
Vail Resorts
09.2013 - 10.2015
Lift Operations Lead
Vail Resorts
11.2011 - 09.2013
Store Associate
Party City
05.2011 - 10.2011
Cook/Associate
In-N-Out Burger
02.2007 - 01.2011
High School Diploma -
Jurupa Valley High School
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