Andrew Hoffman
Washington, DC,DC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
IT Network Engineer
Unites States Air Force
12.2009 - Current
- Performed in multiple IT fields and roles especially in Project Management and team lead positions
- Optimized network security by conducting vulnerability assessments and implementing necessary measures.
- Conducted regular maintenance on networking equipment, guaranteeing optimal performance and longevity.
- Managed vendor relationships, negotiating contracts for cost-effective hardware and software solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Applied Science - Electronic Systems Technology
Air University
Montgomery, AL07-2015
Skills
- Network configuration
- Team training and development
- Effective problem solving
- Exceptional communication
- Strong multitasking
- Project planning and development
Timeline
IT Network Engineer
Unites States Air Force
12.2009 - Current
Associate of Applied Science - Electronic Systems Technology
Air University