Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Timeline

ANDREW HOFFMAN

Los Angeles,CA

Summary

Account Management professional with 9+ years of experience in building client relationships, driving retention, and enhancing operational efficiency. Proven success managing enterprise accounts including JPMorgan Chase and PwC. Track record of reducing churn by 10% and increasing revenue through proactive relationship management and problem-solving. Experienced in client onboarding, renewal processes, and cross-functional collaboration.

Overview

9
9
years of professional experience

Work History

GENERAL MANAGER

CENTRL Office
Los Angeles, CA
08.2023 - Current
  • Manage key enterprise accounts including JPMorgan Chase, PwC, Instride, and Baywa as primary point of contact
  • Administer 180 accounts and coordinate operations for 800+ members, ensuring a 90% member satisfaction rate
  • Conduct regular client check-ins and quarterly health meetings, resulting in a 10% reduction in churn
  • Serve as the voice for members, collecting and implementing feedback to improve the member journey
  • Collaborate with sales and marketing teams to drive membership growth and retention strategies
  • Develop innovative solutions for escalated member issues, maintaining a high NPS score

GENERAL SALES MANAGER

Serendipity Labs
Los Angeles, CA
09.2022 - 08.2023
  • Strengthened client relationships through strategic account management, improving satisfaction metrics by 15%
  • Spearheaded community events to enhance member engagement and create additional value throughout the client lifecycle
  • Developed and executed renewal strategies resulting in 130% revenue growth
  • Prepared detailed account reports for strategic planning and business intelligence
  • Collaborated with cross-functional teams to prioritize high-level items and address escalated issues

COMMUNITY MANAGER

Industrious
Los Angeles, CA
12.2021 - 09.2022
  • Managed P&L, successfully elevating office revenue to $230K through strategic upselling and retention initiatives
  • Transformed customer experience, boosting NPS from -100 to 100 through proactive issue resolution
  • Developed expertise in workspace use cases and mapped solutions to clients' key business objectives
  • Implemented quarterly business reviews with key accounts to ensure alignment with evolving member needs
  • Collaborated with onboarding teams to create exceptional initial experiences for new members

GENERAL MANAGER

Hairclub
Los Angeles, CA
03.2020 - 11.2021
  • Spearheaded daily operations, fostering a 24% sales boost, topping company-wide revenue
  • Managed a 1,000-strong client base across three sites, increasing retention by 15%
  • Launched strategic retention campaigns, elevating annual revenue to $13M
  • Ranked as top performer in client retention and overall revenue among 75 company branches
  • Developed project management methodologies to translate high-level goals into actionable plans

AREA GENERAL MANAGER

Wolf & Shepard Flagship
Los Angeles, CA
07.2019 - 03.2020
  • Pioneered 53% sales growth at the flagship store by implementing client-focused retention strategies
  • Established new store locations, optimizing operations and increasing efficiency
  • Fostered strategic alliances with key stakeholders, propelling business expansion
  • Enhanced operational efficiency by 13% through best practice implementation
  • Created and executed account management plans for VIP clients, achieving a 95% retention rate

DEPARTMENT MANAGER

Nordstrom, Inc.
Lafayette, LA
01.2016 - 01.2018
  • Led a 57-member team, managing a $6.5M client portfolio to ensure seamless operations and high client satisfaction
  • Streamlined productivity by strategically delegating tasks and introducing performance tracking mechanisms
  • Conducted strategic training programs, enhancing team efficiency and productivity by 22%
  • Fostered a customer-centric environment, elevating customer service standards
  • Executed renewal and upselling strategies resulting in $19M increased sales revenue

Education

BACHELOR OF SCIENCE - undefined

University of Southern California
07.2023

Skills

  • Account Management
  • Enterprise Account Management
  • Client Retention
  • Customer Success
  • Stakeholder Management
  • Business Development
  • Revenue Growth
  • Project Management
  • Cross-Functional Collaboration
  • Problem-Solving
  • Client Onboarding
  • Performance Metrics
  • Business Operations
  • Strategic Planning

Personal Information

Title: Account Manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

GENERAL MANAGER - CENTRL Office
08.2023 - Current
GENERAL SALES MANAGER - Serendipity Labs
09.2022 - 08.2023
COMMUNITY MANAGER - Industrious
12.2021 - 09.2022
GENERAL MANAGER - Hairclub
03.2020 - 11.2021
AREA GENERAL MANAGER - Wolf & Shepard Flagship
07.2019 - 03.2020
DEPARTMENT MANAGER - Nordstrom, Inc.
01.2016 - 01.2018
University of Southern California - BACHELOR OF SCIENCE,

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