Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

ANDREW HOFFMAN

Los Angeles,CA

Summary

Results-driven operations leader with over 9 years of experience in hospitality, member services, and account management. Proven ability to scale service operations, lead cross-functional teams, and deliver exceptional member satisfaction across enterprise accounts. Skilled in operational strategy, vendor coordination, incident resolution, AI-driven service systems, and data analytics. Track record of exceeding revenue targets, driving measurable improvements in client experiences, and fostering high-performance cultures.

Overview

11
11
years of professional experience

Work History

General Manager

CENTRL Office
Los Angeles, CA
08.2023 - Current
  • Lead member-facing service operations for 800+ members and 180 accounts, including PwC, JPMorgan Chase, and Instride.
  • Manage $5.4M annual revenue while improving member satisfaction above 90% and reducing churn by 10%.
  • Oversee service escalations, property operations, and contractor/vendor coordination, ensuring high-quality member experiences.
  • Partner with product and sales teams to optimize client journeys, streamline processes, and improve retention.
  • Guide staff through performance reviews, implement process improvements, and hold the bar high for service standards.

General Sales Manager

Serendipity Labs
Los Angeles, CA
09.2022 - 08.2023
  • Achieved 130% YoY revenue growth by building scalable sales/service systems and upsell strategies.
  • Designed and executed customized proposals and solutions for enterprise clients with high service expectations.
  • Strengthened member-facing culture through empathetic communication and tailored service delivery.
  • Partnered cross-functionally to build feedback loops between operations, product, and revenue teams.

Community Manager

Industrious
Los Angeles, CA
12.2021 - 09.2022
  • Elevated guest satisfaction scores (NPS -100 to 100) through operational improvements and high-touch service..
  • Managed daily guest service operations, property-level quality, and vendor/contractor relationships.
  • Organized property events, and coordinated with field teams to resolve operational and guest issues.

General Manager

HairClub
Los Angeles, CA
03.2020 - 11.2021
  • Oversaw $13M annual revenue and improved client retention by 15% across three locations.
  • Directed incident management and client safety concerns, escalating and resolving with urgency.
  • Trained and developed large member service teams, consistently ranking top among 75 offices for both revenue and customer satisfaction.

Area General Manager

Wolf & Shepard
Los Angeles, CA
07.2019 - 03.2020
  • Drove 53% sales growth at the flagship location by creating client engagement and service programs.
  • Launched new properties and implemented operational efficiencies improving performance by 13%.

Department Manager

Nordstrom, Inc.
Lafayette, LA
01.2015 - 01.2018
  • Managed $6.5M portfolio and a 57-person team delivering premium guest service.
  • Implemented performance tracking systems and staff development programs, generating $19M revenue.

Education

Bachelor of Science -

University of Southern California
Los Angeles, CA

Skills

  • Revenue management
  • Client relationship management
  • Sales strategy development
  • Operational efficiency
  • Service quality enhancement
  • Cross-functional collaboration

Timeline

General Manager

CENTRL Office
08.2023 - Current

General Sales Manager

Serendipity Labs
09.2022 - 08.2023

Community Manager

Industrious
12.2021 - 09.2022

General Manager

HairClub
03.2020 - 11.2021

Area General Manager

Wolf & Shepard
07.2019 - 03.2020

Department Manager

Nordstrom, Inc.
01.2015 - 01.2018

Bachelor of Science -

University of Southern California

Similar Profiles

CREATE PROFILE