Andrew Hogarty
Lindenhurst
Summary
Accomplished Collections Manager with a proven track record at Island Federal Credit Union, enhancing debt recovery and managing risk through exceptional organization and customer service management. Skilled in credit analysis and staff training, demonstrated success in reducing delinquencies and streamlining collection processes for optimal efficiency. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
18
18
years of professional experience
Work History
Collections Manager
Island Federal Credit Union
07.2016 - 05.2024
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns using E-Oscar software.
- Manage all active repossessions, including redemptions and auction sales.
- Review all updates from repossession company using Recovery Database Network.
- Submit all eligible claims to State National insurance after recovery efforts are exhausted.
- Submit eligible claims to Lenders Protection after auction proceeds are applied.
- Send and register New York State letter on all mortgage products 45 days + past due.
- Monitor and submit Fannie Mae delinquency report on a monthly basis.
- Update and monitor bankruptcy filings. File proof of claims on all chapter 13 bankruptcies and monitor all trustee payments.
Mortgage Modification Specialist
Teachers Federal Credit Union
10.2008 - 05.2016
- Managed delinquency by monitoring 60-180 delinquent accounts to reduce delinquency.
- Analyze member's situation and collateral risk to present alternative solutions, including forbearance plans, repayment plans, modifications, pre foreclosure/short sales and deed in lieu; Assist in identifying, negotiating and perusing the appropriate loss mitigation options that best maximizes member satisfaction.
- Review monthly delinquency report for accuracy and submit to management.
- Work as liaison between the Credit Union and the foreclosure and bankruptcy attorney.
Consumer Loan Collector
Teachers Federal Credit Union
01.2006 - 10.2008
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Prepared and submitted legal documents to initiate court proceedings.
Skills
- Risk Assessment Capabilities
- Past due balance management
- Customer Service Management
- Exceptional organization
- Staff Training
- Time management mastery
- Debt recovery expertise
- Credit Analysis Proficiency
- Conducting investigations
Timeline
Collections Manager
Island Federal Credit Union
07.2016 - 05.2024
Mortgage Modification Specialist
Teachers Federal Credit Union
10.2008 - 05.2016
Consumer Loan Collector
Teachers Federal Credit Union
01.2006 - 10.2008
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