Andrew Holden
Brighton,CO
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Account Manager
Holden Enterprise
03.2016 - Current
- Obtained new clients through referrals and door to door sales
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Store Manager
Kay Jewlers
02.2014 - 03.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Sam And Louie's
08.2013 - 02.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ran front of house and back of house
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Fitness Manager
24 Hour Fitness
01.2006 - 08.2013
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Met or exceeded monthly revenue and training goals.
Education
Psychology
Concordia University
Seward, NEEscondido High School
Escondido, CA06.2005
Skills
- Account Verification
- Territory Sales Experience
- Sales Tactics
- Staff Development
- Client Relations
- New Account Creation
- Sales Reporting
- Managing Multiple Tasks
Accomplishments
- Turned around 3 store locations for 24 Hour Fitness
- Top sales person in the month of December for Kay Jewelers
Timeline
Account Manager
Holden Enterprise
03.2016 - Current
Store Manager
Kay Jewlers
02.2014 - 03.2017
Store Manager
Sam And Louie's
08.2013 - 02.2014
Fitness Manager
24 Hour Fitness
01.2006 - 08.2013
Psychology
Concordia University
Escondido High School