Summary
Overview
Work History
Education
Skills
Accomplishments
Co-Founder/President of Small Steps of CNY
Timeline
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Andrew Holden

Hannibal,NY

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations across roles at AutoZone, CME Electrical Supply, and Burns Automotive. Excelled in safe driving practices and customer service, significantly improving delivery efficiency and fostering team collaboration. Skilled in payment handling and adept at multitasking, consistently exceeding employer expectations without compromising quality or safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Parts Delivery Driver

AutoZone
09.2023 - Current
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
  • Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
  • Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
  • Checked parts computer for stock items and initiated special orders.
  • Remained knowledgeable about current product offerings; effectively communicated this information to customers during deliveries as needed.
  • Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
  • Pulled parts off store shelves to fill customer orders.

Store Manager

CME Electrical Supply
09.2021 - 10.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Service Writer

Burns Automotive
03.2019 - 09.2021
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.

Education

Associates of Occupational Study - Business Management

Bryant & Stratton College
Liverpool, NY
06.2006

Skills

  • Excellent customer service
  • Teamwork and Collaboration
  • Customer Service
  • Punctuality
  • Payment handling
  • Payment Collection
  • Recordkeeping experience
  • Safe Driving Practices
  • Order Processing
  • Document Management
  • Merchandise Restocking
  • Multitasking Abilities

Accomplishments

  • Current Hannibal Town Board Elected Official
  • Co-Founder/President of Small Steps of CNY Non-Profit Organization
  • Avid Wood Worker including lathe work and laser engraving

Co-Founder/President of Small Steps of CNY

Several years ago some friends and I started a 5013C Non-Profit organization focusing on fundraising and raising money to give to families stricken with cancer. We've successfully donated over $100k back into the local community through various fundraisers.

Timeline

Parts Delivery Driver

AutoZone
09.2023 - Current

Store Manager

CME Electrical Supply
09.2021 - 10.2022

Service Writer

Burns Automotive
03.2019 - 09.2021

Associates of Occupational Study - Business Management

Bryant & Stratton College

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Andrew Holden