Andrew Holmes
Mascoutah,IL
Summary
Dynamic professional with a proven track record at Lowes and the US Army, excelling in collaborative problem-solving and innovative solutions. Skilled in coordination and scheduling, I've enhanced team performance and customer satisfaction through strategic planning and accountability. Expert in turning challenges into opportunities, ensuring operational excellence across multiple functions.
Overview
8
8
years of professional experience
Work History
Pro Services Specialist
Lowes
07.2023 - 08.2024
- Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Operations Specialist
US Army
08.2019 - 06.2023
- Promoted a culture of accountability within the section by setting clear expectations for performance and holding team members responsible for achieving results.
- Collected, arranged, and input information into database system.
- Responsible for the care, maintenance scheduling and dispatching of six government verticals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- In charge of tracking 30 team members training and medical readiness ensuring all task were completed on time.
Observer Coach/Team Trainer
US Army
06.2016 - 08.2019
- Conducted regular reviews of operations and identified areas of improvement for US Army National Guard units.
- Assisted in training new observers, sharing knowledge and best practices.
- Aided in decision-making processes through the timely submission of comprehensive observation reports to US Army National Guard unit leaders.
- Responsible for all travel and hotels arrangements for 40 team members through the Army government travel system.
Education
High School Diploma -
Plainfield High School
Plainfield, CT06-2001
Skills
- Collaborative mindset
- Creative solutions
- Innovation Skills
- Coordination
- Problem-solving
- Organization skills
Timeline
Pro Services Specialist
Lowes
07.2023 - 08.2024
Operations Specialist
US Army
08.2019 - 06.2023
Observer Coach/Team Trainer
US Army
06.2016 - 08.2019
High School Diploma -
Plainfield High School