Andrew Hongjin Jeon
Katy,TX
Summary
Professional with significant expertise in team leadership and staff management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
5
5
years of professional experience
Work History
Supervisor
Campus Recreation Center
11.2025 - Current
- Ensured safety of patrons, resolved any issues between patrons
- Supervised two to five co-workers to ensure quality work performance
- Resolved disputes between employees and patrons
- Strong and active communicator between employees and professional staff
Member Services
Campus Recreation Center
04.2025 - 11.2025
- Provided excellent customer services to various patrons
- Trained employees in member services for over 60+ hours
- Assisted supervisor on shift in the campus recreation
- Utilized Microsoft applications such as Teams and Excel
Shift Leader
Tropical Smoothie Cafe
06.2025 - 07.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed a team of 2-3 employees.
- Provided exceptional customer service to 20+ customers daily.
- Developed a sense of leadership for the employees to follow.
Operation Staff
Campus Recreation Center
09.2024 - 04.2025
- Exceptional cleaning skills that maintained a clean, safe environment in the recreational center.
- Constant and reliable communication between co-workers, supervisors, and customers.
- Enforced recreational policies to keep patrons and equipment safe, well-trained in conflict of resolution
- CPR/AED certified to help patrons who are in dire condition.
Team member
Whataburger
11.2020 - 08.2022
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Compelling customer service to effectively serve customers with the highest standards.
- Contributed to team success by completing jobs quickly and accurately.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Arts (or Science) - Criminal Justice, Minor in Sociology
Sam Houston State University
Huntsville, TX05-2026
Skills
Bilingual in Korean and English
Excellent in Microsoft Word, Excel, PowerPoint
Great Customer Service
Staff Management
Strategic planning
Employee training
Relationship building
Strong verbal and written communication
Problem-solving
Timeline
Supervisor
Campus Recreation Center
11.2025 - Current
Shift Leader
Tropical Smoothie Cafe
06.2025 - 07.2025
Member Services
Campus Recreation Center
04.2025 - 11.2025
Operation Staff
Campus Recreation Center
09.2024 - 04.2025
Team member
Whataburger
11.2020 - 08.2022
Bachelor of Arts (or Science) - Criminal Justice, Minor in Sociology
Sam Houston State University
HONORS & ACTIVITIES
- Achieved the Dean’s List from fall semester of 2022 to 2026.
- Awarded Academic Excellence of 4.0 GPA in Spring Semester of 2023 to Fall Semester of 2024 and 2025
- Awarded Outstanding Achievement of Academic Excellence for The College of Criminal Justice in Spring Semester 2024.
- Awarded Outstandixng Achievement of Academic Excellence for The College of Criminal Justice in Spring Semester 2025.
- Former member of Honor’s College during Fall Semester of 2023 to Fall Semester of 2024.