Andrew Hooker
Fitness Instructor
Waldorf,MD
Summary
I'm very driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring for interacting with staff at all levels of organization and public. I'm enthusiastic about learning any field inside and out. I pursue opportunities to learn new skills and contribute to group success. I also offer strong administrative, relationship-building and problem-solving abilities. Lastly, I'm organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals set.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Food Delivery Driver
Uber Eats
05.2019 - Current
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel, and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Customer Service
Planet Fitness
01.2025 - 04.2025
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Increased sales by providing exceptional customer service and product knowledge.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Directed cleaning, restocking, and customer service activities.
Driver Helper
UPS
11.2024 - 01.2025
- Displayed very good communication and customer service skills.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Zumba Fitness Instructor
LA Fitness
04.2018 - 03.2020
- Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
- Instructed clients of all skill levels on technique and proper form.
- Choreographed class routines and paired with upbeat music selections.
- Promoted class offerings to increase attendance and consistency.
- Managed group fitness classes of up to 90 plus members.
- Led weekly classes for up to 90 plus individuals with consistent participation and positive feedback.
- Maintained accurate records of attendance to facilitate efficient billing and payment processing.
Zumba Fitness Instructor
Waldorf Fitness
09.2013 - 11.2019
- Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
- Instructed clients of all skill levels on technique and proper form.
- Choreographed class routines and paired with upbeat music selections.
- Promoted class offerings to increase attendance and consistency.
- Maintained accurate records of attendance to facilitate efficient billing and payment processing.
- Managed group fitness classes of up to 45 members.
- Led weekly classes for up to 45 individuals with consistent participation and positive feedback.
Zumba Fitness Instructor
Fitness Evolution
01.2014 - 07.2017
- Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
- Instructed clients of all skill levels on technique and proper form.
- Choreographed class routines and paired with upbeat music selections.
- Promoted class offerings to increase attendance and consistency.
- Maintained accurate records of attendance to facilitate efficient billing and payment processing.
- Managed group fitness classes of up to 70 plus members.
- Led weekly classes for up to 70 plus individuals with consistent participation and positive feedback.
Supervisor/Sales In Fitness
Waldorf Fitness
07.2011 - 09.2013
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Trained and mentored new sales representatives.
Sales Rep In Fitness
Dick's Sporting Goods
06.2007 - 12.2009
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Sales Rep In Fitness
Sports Authority
04.2006 - 05.2007
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Education
High School Diploma -
Westlake High School
Waldorf, MD 08.1997 - 2001.06
Some College (No Degree) - History And Philosophy of Science And Technology
College of Southern Maryland
La Plata, MDSkills
Choreography expertise
Accomplishments
- Ranked #1 in the entire region for a year for Sports Authority and was recruited to come to Dick's to build on that skill, for higher pay etc.
- Ranked #1 for 2 years in the entire region for Dick's
Certification
CGFI - Certified Group Fitness Instructor
Timeline
Emergency Care & Safety-ECSI
03-2025
Customer Service
Planet Fitness
01.2025 - 04.2025
Tanning Certification
01-2025
Driver Helper
UPS
11.2024 - 01.2025
Food Delivery Driver
Uber Eats
05.2019 - Current
Zumba Fitness Instructor
LA Fitness
04.2018 - 03.2020
Zumba Fitness Instructor
Fitness Evolution
01.2014 - 07.2017
Zumba Fitness Instructor
Waldorf Fitness
09.2013 - 11.2019
CGFI - Certified Group Fitness Instructor
09-2013
Supervisor/Sales In Fitness
Waldorf Fitness
07.2011 - 09.2013
Sales Rep In Fitness
Dick's Sporting Goods
06.2007 - 12.2009
Sales Rep In Fitness
Sports Authority
04.2006 - 05.2007
High School Diploma -
Westlake High School
08.1997 - 2001.06
Some College (No Degree) - History And Philosophy of Science And Technology
College of Southern Maryland
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