Andrew Hoppes
Blakeslee,USA
Summary
Dynamic Regional Director with extensive experience at Service Access and Management, excelling in policy writing and compliance. Proven track record in strategic planning and performance monitoring, enhancing operational effectiveness. Adept at fostering customer relationships and leading teams to exceed productivity standards, ensuring quality care for individuals with intellectual developmental disabilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Director
Service Access and Management
Lackawanna, PA
09.2020 - Current
- Ensured effective operation of IDD SC Department across Pennsylvania and New Jersey offices.
- Developed and implemented plans to enhance operational and technical effectiveness.
- Fostered relationships with State and County members for collaborative efforts.
- Maintained positive relationships with internal and external customers to ensure collaboration.
- Monitored adherence to service contract sections relevant to assigned responsibilities.
- Followed all directives from accreditors, payers, and government entities, providing necessary technical assistance.
- Participated in subcommittees to contribute to policy development.
- Conducted ongoing reviews to assess service effectiveness and compliance.
Director of Lackawanna Operations
Service Access and Management
Scranton, PA
05.2018 - 09.2020
- Ensured efficient operation of IDD SC Department, adhering to Administrative Entity Agreement for Medicaid Waiver programs.
- Identified and implemented plans to enhance operational and technical effectiveness.
- Collaborated with Waiver Administration Department and County to manage waiver slots effectively.
- Maintained positive relationships with internal and external customers to foster collaboration.
- Ensured compliance with service contracts relevant to assigned responsibilities.
- Followed all directives issued by accreditors, payers, and government entities while providing necessary technical assistance.
- Developed and implemented policies and procedures to uphold best practices in service delivery.
- Conducted regular reviews to assess service effectiveness within assigned areas.
Supports Coordinator Supervisor
Service Access and Management
Bethlehem, PA
01.2015 - 05.2018
- Developed Descriptive Treatment Plans
- Developed Weekly and Bi-Weekly supervision sessions
- Established experience within the HCSIS and PROMISE system
- Supervised a team of six to eight individuals
- Facilitated Individual Progress Meetings
- Completed hospitalization commitment forms
- Developed tracking for waiver enrollments, monitoring sessions, Individualized Support Plans, and physicals
- Completed state and local referral forms
- Worked closely with individuals with severe to mild intellectual developmental disabilities
- Performed primary administration duties, such as monitoring new staff, training new staff, and facilitating meetings
- Demonstrated an ability to manage small and large-group activities while easily establishing close reports with supervisors, community, and court system
- Certified in safe crisis management
- Calculated and maintained budgets to the state’s requests and needs
Supports Coordinator
Service Access and Management
Bethlehem, PA
01.2013 - 01.2015
- Crafted descriptive treatment plans to address diverse mental health needs.
- Facilitated individual progress meetings, promoting client engagement and accountability.
- Completed hospitalization commitment forms in compliance with legal requirements.
- Collaborated closely with individuals facing severe to mild mental health challenges.
- Achieved certification in Crisis Prevention Institute (CPI) techniques.
- Calculated and maintained budgets aligned with state requirements and funding needs.
Forensic Case Manager
Service Access and Management
Pottsville, PA
11.2011 - 01.2013
- Developed Individual Service Plans for consumers to address specific needs.
- Authored detailed Court Reports and Case Notes following sessions.
- Testified in court to advocate for consumers' rights.
- Collaborated with Justice System and Probation for case management.
- Created comprehensive Mental Health Treatment Plans tailored to individual requirements.
- Facilitated Individual Progress Meetings to track consumer development.
- Completed hospitalization commitment forms to ensure necessary care.
- Administered primary duties, including monitoring new staff and leading meetings.
Research and Development
Pennsylvania State University
Schuylkill Haven, PA
05.2010 - 06.2011
- Held full responsibility for all aspects of instruction and research management activities for theories designed around Hagan's Comparative Conflict Theory
- Created numerous SPSS files, PowerPoint Presentations, and gathered research from college campuses all over the nation
- Attended The American Society of Criminology Research Conference to present findings
Education
Bachelor of Science - Administration of Justice, Minor in Political Science
PENNSYLVANIA STATE UNIVERSITY
Middletown, PA05.2011
Skills
- Policy writing and compliance
- Contract management
- Service coordination
- Customer relationship management
- Strategic planning
- Performance monitoring
- Team leadership
- Data analysis
- Effective communication
- Staff training
- Operations management
Certification
- NADD Accreditation
- Certified Investigator
- Quality Improvement Plan Certified
References
References available upon request.
Timeline
Regional Director
Service Access and Management
09.2020 - Current
Director of Lackawanna Operations
Service Access and Management
05.2018 - 09.2020
Supports Coordinator Supervisor
Service Access and Management
01.2015 - 05.2018
Supports Coordinator
Service Access and Management
01.2013 - 01.2015
Forensic Case Manager
Service Access and Management
11.2011 - 01.2013
Research and Development
Pennsylvania State University
05.2010 - 06.2011
Bachelor of Science - Administration of Justice, Minor in Political Science
PENNSYLVANIA STATE UNIVERSITY
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