Highly motivated and well developed mortgage advisor with proven ability and insight eager for a new challenge in the financial industry. Consistently have exceeded management goals, pipeline objectives, and personal growth. Strong record of highly proficient communication skills while maximizing internal and external customer total value. Exceptionally experienced as a leading contributor in a team environment using highly effective strategies and principles to produce a quality customer experience and outstanding company promotion.
Overview
16
16
years of professional experience
Work History
Mortgage Branch Manager
Gateway Mortgage Group, LLC
11.2015 - Current
Improved customer satisfaction by providing exceptional service throughout the mortgage application process.
Monitored market trends to identify potential growth areas within the mortgage industry for future expansion plans.
Ensured compliance with state and federal regulations by conducting regular audits and reviewing employee files.
Developed strong relationships with realtors, builders, and financial professionals to grow referral network for new business opportunities.
Led branch marketing efforts in local communities for increased brand visibility and awareness among potential clients.
Reduced loan processing times by implementing efficient workflow processes and adopting advanced technology solutions.
Negotiated favorable terms with lenders on behalf of clients to secure competitive mortgage options for their individual financial needs.
Conducted thorough risk analysis assessments before approving loans, minimizing default rates within the portfolio consistently over time.
Implemented training programs to enhance team''s knowledge of industry regulations, best practices, and product offerings.
Collaborated with executive leadership to develop annual budget forecasts based on projected revenue and expenses.
Fostered a positive working environment based on mutual respect, open communication channels, and the shared pursuit of common goals amongst team members.
Successfully navigated challenging economic periods by adopting proactive measures aimed at mitigating potential negative impacts on branch performance levels.
Managed a team of loan officers, ensuring high performance and achieving monthly sales goals.
Streamlined loan processing by improving communication between underwriting, processing, and closing departments.
Participated actively in networking events as a means to expand professional contacts while promoting company services amongst various target markets.
Supported financial director with special projects and additional job duties.
Mortgage Advisor
Stonegate Mortgage Corporation
11.2013 - 10.2015
All testimonials and reviews have been perfect sores
Majority of business purchase oriented and obtained from repeat referrals or realtors
Target home builders and have good contacts after 10 years of builder employment
Versed in all types of loans including home renovation products such as 203k and Homestyle
Maintained a very strong pipeline without a lender provided lead system
Loan Officer
Residential Finance Corporation
08.2013 - 11.2013
Loan Officer
· Earned license in 4 states: Ohio/Arizona/South Carolina/Virginia
· Showed the ability to be successful in a direct to consumer call center environment
· Cultivated large pipelines weighted heavily in refinancing
· Used various marketing strategies including social media, direct mail, and video
Mortgage Loan Specialist
JP Morgan Chase
03.2012 - 08.2013
Led team with 99.8 percent accuracy rating while managing one of our most active HARP pipelines
Monthly awards in part due to exceptional communication and consistent follow-up with all parties of the individual transactions
Process and audit of loan applications, titles, disaster reports, tax information, trusts, subordinations, and many other mortgage related documents
Earned the designation of handling the more difficult loans and state governing bodies
Currently taking Chase and Stanford online technical mortgage courses that are offered but not mandatory curriculum
Extremely organized approach which has allowed increased pipeline volume
Project Manager
The Fischer Group
01.2008 - 01.2011
Played a leading role in the introduction and establishment of a new Columbus, Ohio division
Influential role in the development and launch of a new software scheduling program
Served on the board for multiple Home Owners Association committees
Directed the production and management of several multi-million dollar operations in several satellite locations
Personally completed the close-out of 4.2 million dollars in new product delivery obtaining awards for such efforts
Education
BA Anthropology -
The Ohio State University
Skills
NMLS Number And Licensing Education
Exceptional Detail Orientation
Thrive In Fast Paced Environment
Skillful Multitasking
Customer Presentation Skills
Nationally Recognized Customer Service
Superb Pipeline Management
FHA/VA/USDA/CONV
Proven Communication Skills
Complex Problem Reasoning
Competitive Mind-Set
Customer Expectations Set Carefully
Outstanding Testimonials
Regulatory Proficiency
Deep knowledge of bankruptcy processes
Financial analysis aptitude
Terms negotiation
Relationship building and management
Financial Advising
Mortgage lending
Client Relations
Document analysis
Consumer Lending
Sales expertise
Business Development
Risk management assessments
Database Management
Credit analysis
Negotiation Techniques
Income Evaluation
Automated Underwriting System (AUS)
Corporate Financial Statements
Loan Processing Coordination
Referral Network Development
Property Evaluation
Process Improvement
Goal Setting
Professionalism
Teamwork and Collaboration
Analytical Skills
Regulatory Disclosure Preparation
Market Analysis
Staff Management
License And Certifications
NMLS # 1097004, Ohio Real Estate Agent (in-active status),
Lean Six Sigma – Black Belt Training,
Personality Classification Recognition
Various Mortgage and Regulatory Courses
Nmls Number
1097004
Personal Information
Title: Branch Manager
Accomplishments
All testimonials and reviews have been perfect sores
Led team with 99.8 percent accuracy rating while managing one of our most active HARP pipeline
Monthly awards due to exceptional communication and consistent follow-up with all parties of the individual transactions
Played a leading role in the introduction and establishment of a new Columbus, Ohio division
Personally completed the close-out of 4.2 million dollars in new product delivery obtaining awards for such efforts