Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Huggins

West Haven,CT

Summary

Forward-thinking construction leader and dedicated project manager offering several years of construction and contracting experience on projects. Well-versed in supervising all phases of construction, from pre-construction through final walkthroughs and closeout. Proven skills in multitasking on several projects per year. Diligent, diplomatic and inspirational with solid leadership, organizational and decision-making skills focused on delivering exceptional value to customers with high-quality construction.

Overview

10
10
years of professional experience

Work History

Construction Manager

Myrtle Beach Construction Company
Myrtle Beach, SC
06.2022 - 06.2024
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Investigated complaints from clients or members of the public about projects under construction.
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and OSHA regulations.

Client Support Specialist

Ticketmaster
Saint Louis , MO
08.2014 - 10.2021
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Investigated unusual or complex customer requests and escalated them as necessary to higher levels of expertise within the organization.
  • Performed data entry tasks for client records management.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided technical support to customers over the phone and via email.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Documented all customer interactions in the company's database system.
  • Participated in weekly meetings with senior staff members discussing progress of ongoing projects.
  • Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted other departments with resolving any outstanding client issues.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Promoted available products and services to customers during service, account management and order calls.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

High School Diploma -

Parkersburg High School
Parkersburg, WV
06-1999

Some College (No Degree) -

West Virginia University At Parkersburg
Parkersburg, WV

Skills

  • Resource allocation
  • Safety compliance
  • Quality assurance
  • Contract negotiation
  • Customer service
  • CRM management
  • Data entry
  • Client relationship management
  • Product knowledge
  • Decision making
  • Time management
  • Team collaboration
  • Problem solving
  • Effective communication

Timeline

Construction Manager

Myrtle Beach Construction Company
06.2022 - 06.2024

Client Support Specialist

Ticketmaster
08.2014 - 10.2021

High School Diploma -

Parkersburg High School

Some College (No Degree) -

West Virginia University At Parkersburg

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