Andrew Hutchinson
Hialeah,FL
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Operations Manager
Mattress Firm
05.2022 - Current
- Responsible for efficient day-to-day operations of the DC
- Responsible for meeting overall financial objectives of the DC compared to budget
- Lead and develop the distribution center team
- Ensure standardized operations in accordance with safety policies and procedures
- Train team members in understanding DC financial and operational goals
- Create and foster an environment of trust, open two-way communication, and cohesive team effort
- Provides strategic vision and communicates organizational mission and values to the team
- Educate team members and contract employees on customer satisfaction measures and holds them accountable to results
- Holds monthly DC-wide meetings to communicate organization/DC wins and opportunities and speak to any questions or concerns
- Hold one-on-one meetings with direct reports at least twice a month
- Ensure the DC meets company standards on appearance, cleanliness, and functionality
- Identifies opportunities and drives continuous improvement initiatives in the DC
- Develops, implements, reviews, and enforces operational processes, policies, and procedures
- Collaborate with sales partners to ensure delivery of exceptional customer service
- Facilitate resolution of customer service issues
- Manages the DC schedule
- Prepares reports on DC financials, KPIs, business reviews, and other metrics as required by deadlines given
- Conducts required physical cycle counts; reviews discrepancies and makes appropriate corrections
- Provide safety and other training and periodic retraining to all team members and contract employees in the DC.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Warehouse Manager
Brandsmart USA
06.2009 - 05.2022
- Ensure correct documentation of products coming in and out of the system.
- Receive orders and compile documentation for manager review
- Maintain virtual inventories throughout the business
- Track and monitor status of open orders to ensure on time delivery and expedite orders as needed.
- Seek out necessary paperwork from suppliers/assemblers to satisfy company’s quality assurance needs.
- Communicate and resolve issues with suppliers and inbound freight carriers
- Work closely with production team leads to ensure consistent availability of materials and supplies
- Develop, foster, and maintain excellent relationships with internal customers and suppliers
- Implement supply chain strategies to optimize efficiency and reduce costs
- Collaborate with cross-functional teams to forecast demand and plan production schedules
- Monitor inventory levels and manage replenishment to avoid stockouts or excess inventory
- Analyze data using systems to identify trends and make informed decisions
- Identify opportunities for process improvement
- Ensure compliance with regulatory requirements and industry standard
- Work hand and hand with the team, managing and supporting the retail and service expectations.
- Manage team with daily sales and employee initiatives.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Establishes and communicates job responsibilities and performance expectations to their direct reports.
- Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance.
- Understands the overarching company strategy and culture, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees.
- Provides product feedback to management and team.
- Communicates information including weekly information, major team milestones, developments, and concerns
- Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses.
- Maintains store cleanliness standards and proper store signage at all times.
Education
High school diploma -
Everglades High School
Miramar, FL06.2005
Skills
- Forklift (10 years)
- Load & Unload
- Order Picking
- Packaging
- Warehouse Experience
- Shipping & Receiving
- RF Scanner
- Order Picker
- Reach Truck
- Pallet Jack
- Logistics
- Microsoft Word
- Warehouse Management
- Warehouse supervisor experience
- Heavy equipment operation
- Materials Handling
- Inventory Control
- Heavy Lifting
- Merchandising
- Organizational Management
- Performance Monitoring
- Production
- Process Improvement
- Logistics Oversight
- Performance Reporting
- Data Analysis
- Inventory Management
- Incidents Management
- Workflow Optimization
- Health and Safety Compliance
- Maintenance Planning
- Customer Service
- Procurement and Sales
- Employee Relations and Conflict Resolution
- Supply Chain Logistics
- Performance Management
- Goal Setting
- Invoice Processing
- Expense Reports
- Operations Management
- Staff Training
- Fluent in English and Spanish
- Distribution Center Management
- Decision-Making
- Team Leadership
- Schedule Oversight
- Logistics Management
- Supply Chain Distribution
- Operations Oversight
- Operations Monitoring
- Document Control
- Supply Chain Management
- Sales Background
- Warehouse Operations
- Inventory Control
- Policies and Procedures Implementation
Languages
English
Spanish
Assessments
- Forklift safety, Proficient, Best practices and safety hazards in forklift operation
- Workplace safety, Proficient, Using safe practices at work
- Warehouse safety, Proficient, Using safe practices in a warehouse setting
- Warehouse shift leader, Proficient, Supervising warehouse staff and maintaining safety and security standards
- Attention to detail, Proficient, , Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Operations Manager
Mattress Firm
05.2022 - Current
Warehouse Manager
Brandsmart USA
06.2009 - 05.2022
High school diploma -
Everglades High School