Summary
Overview
Work History
Education
Skills
Timeline
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Andrew I. Groves

54 Margate Drive Auburn,NH

Summary

Dedicated and results-driven professional committed to continuous growth and success. Proven ability to thrive in high-pressure, fast paced environments, demonstrating exceptional multitasking skills and adaptability to changing circumstances. Highly organized and motivated, consistently pursing accelerated persoanl and professional goals while fostering a collaborative team atmosphere. Passionate about learning and embracing new challenges to drive individual and organizational success.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

TD Bank
08.2024 - Current
  • Manage day-to-day service, sales, and operational objectives in the store.
  • Lead a team to achieve individual and store objectives for customer experience and performance goals.
  • Provide day-to-day leadership and direction to ensure effective delivery of personalized service and advice activities.
  • Oversee complex sales advice activities and ensure compliance with regulatory guidelines.
  • Drive and reinforce advice activities through coaching and team observations.
  • Handle critical and high-risk issues, determining appropriate resolutions.
  • Create an engaging environment for team interactions with customers, actively listening and addressing their needs.
  • Establish strong partnerships between colleagues handling customer transactions and platform bankers for effective referrals.

Payroll Implementation Specialist

CGI Payroll Services
02.2022 - 08.2024
  • Setup/track clients on a quarterly basis in online payroll processing while ensuring earnings, deduction and taxes are accurate and complete for the year.
  • Review, analyze and execute financial data to assist clients in the transition to their new payroll platform within Isolved.
  • Train CFOs on the new system their payroll will be processed in while also assisting in the up keep of their current system
  • Verify all client data is tying out including taxes by running multiple payroll parallels to ensure accuracy from one system to the next

Financial Aid Specialist/Financial Resolution Advocate

Southern New Hampshire University
01.2017 - 02.2022
  • Track/manage student accounts to ensure proper timelines are met to fit the business/student needs
  • Work hand in hand with assistant director to improve processes among our team to improve efficiency
  • Assist with student disputes and resolve more complex accounts to alleviate team members workloads
  • Was trusted to not only send communication internally to resolve accounts but also from external departments

Education

Bachelor of Science - Finance

Southern New Hampshire University
Manchester, NH
04.2019

High School Diploma - undefined

Manchester Central High School
Manchester, NH
05.2014

Skills

  • Financial performance analysis
  • Database performance enhancement
  • Detail Oriented
  • Proficient in software applications
  • Strong written and verbal communication
  • Expertise in product features and benefits
  • Risk management assessment

Timeline

Assistant Store Manager

TD Bank
08.2024 - Current

Payroll Implementation Specialist

CGI Payroll Services
02.2022 - 08.2024

Financial Aid Specialist/Financial Resolution Advocate

Southern New Hampshire University
01.2017 - 02.2022

High School Diploma - undefined

Manchester Central High School

Bachelor of Science - Finance

Southern New Hampshire University

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