Andrew Innes
Erie,PA
Summary
Skilled engineering manager builds and motivates high-performing engineering team. Over 4 years of experience in Insurance working with DevOps and IT projects. Committed to rapidly and efficiently completing projects by leveraging team-based frameworks to best leverage available engineering talent.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager of Engineering - DevOps & Infrastructure
GEICO
10.2022 - 10.2023
- Thought leader in onboarding and maintaining application infrastructure.
- Collaborated with application teams to understand their pain points around performance, efficiency, reliability, and formulated strategies to address recurring issues in sustainable ways.
- Demonstrated strong relationship building to establish and foster great relationships with tech teams.
- Coached, developed, and managed associates including establishing goals and evaluating performance.
- Worked with stakeholders to establish and meet requirements regarding SLOs and SLAs.
- Specialized in leading efforts for cost savings and maintaining application and infrastructure availability.
- Utilized Microsoft Azure to build and maintain cloud-based applications (IaaS, PaaS, AKS) while providing support for system outages using tools such as Dynatrace, Splunk and Application Insights.
- Provided 24x7 on call support.
IRT Support Lead
Value Momentum
01.2021 - 10.2022
- Lead team of 12 offshore resources to monitor 50+ applications 24/7.
- Trained resources in IRT and DevOps to triage and resolve complex issues.
- Used Monitoring tools such as Azure App Insights, Splunk, Dynatrace
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with clients to verify root causes of application outages.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
DevOps L2 Support
Value Momentum
03.2020 - 01.2021
- Provisioning Environments and Applications using Microsoft Azure.
- Investigated alerts, Supported L1 team on escalated items, Created and Modified Alerts based on business and application needs, coordinated with application teams to identify root causes of application outages.
- Cloud Compliance – Analyzed reports, created action plans, and coordinated with respective teams to resolve compliance issues and vulnerabilities related to cloud applications.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Implemented best practices to protect data and assets.
- Collaborated with team to analyze system solutions based on client requirements.
Education
Master of Science - Data Science
Mercyhurst University
Erie, PA05.2019
Bachelor of Arts - Business Intelligence & Analytics
Mercyhurst University
Erie, PA05.2016
Skills
- Project Management
- Strategic Planning
- IT Solution Development
- Agile/Scrum Methodology
- Incident Response
- Project Management
- Staff Development
- Microsoft Azure Technologies
- Monitoring Tools (App Insights, Splunk, Dynatrace, Moogsoft)
- Languages (HTML, CSS, Python, Bash, Powershell)
- CI/CD Automation
- Azure DevOps
Certification
- Associate in general insurance - INS Insurance Studies/IIA, 10/15/2019
- Azure Fundamentals (AZ-900) - Microsoft Certification, 05/14/2022
Timeline
Manager of Engineering - DevOps & Infrastructure
GEICO
10.2022 - 10.2023
IRT Support Lead
Value Momentum
01.2021 - 10.2022
DevOps L2 Support
Value Momentum
03.2020 - 01.2021
Master of Science - Data Science
Mercyhurst University
Bachelor of Arts - Business Intelligence & Analytics
Mercyhurst University