Andrew Ioane
Waynesville,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dining Facility Attendant
Blackstone Consulting Inc
Fort Leonard Wood, MO
03.2016 - Current
- Cleaned and sanitized dishes, utensils, work areas and equipment.
- Organized and restocked supplies for storage or use in the dining facility.
- Greeted guests upon arrival to the dining facility and provided them with menus.
- Provide assistance to cooks by preparing ingredients for recipes or following instructions to assemble dishes.
- Provided customer service by responding promptly to inquiries or complaints from guests regarding their dining experience.
- Maintained cleanliness of the dining area throughout shift including wiping down tables after each seating period.
- Monitored inventory levels of all food items used in the kitchen and alerted management when stock is running low.
- Bussed tables after customers had finished eating, removing dirty dishes, glasses and silverware from the table.
- Displayed a high level of professionalism while interacting with customers on a daily basis.
- Followed safety protocols when handling knives, hot surfaces or heavy objects in the kitchen.
- Adhered to sanitation guidelines during food preparation processes in accordance with health department regulations.
- Managed inventory of dining room condiments, linens and flatware.
Associate
Kohl's
Rolla, MO
05.2015 - 12.2015
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Processed payments using point-of-sale systems.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Researched information related to merchandise availability or pricing.
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
Associate
Dollar General
Rolla, MO
04.2015 - 10.2015
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Helped customers locate items within the store using the inventory system.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Researched information related to merchandise availability or pricing.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Delivery Associate
Paul's Furniture
St. Robert, MO
05.2013 - 09.2013
- Loaded delivery truck with company products according to the daily route plan.
- Maintained accurate logbook of deliveries and pick-ups.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Verified accuracy of orders loaded onto trucks by counting, weighing or measuring items.
- Notified customers prior to arrival of goods or services at their locations.
- Provided friendly customer service when interacting with clients during deliveries.
- Assisted with unloading product from truck as needed upon delivery to customer's location.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
- Maintained cleanliness of vehicle interior and exterior.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Transported and safely delivered items to prevent damage or loss.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Inspected vehicle and maintained gas, oil and water levels.
- Notified customers of delays to decrease calls to support.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
Cashier
Arby's
St. Robert, MO
09.2011 - 05.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Flooring Helper
Lowe's
Rolla, MO
05.2011 - 09.2011
- Assisted in unloading and stocking materials needed for flooring installation.
- Cleaned and prepared floors for installation, including sweeping, mopping, vacuuming, and other preparatory tasks.
- Removed existing flooring material such as carpets, tiles, or linoleum prior to new installation.
- Installed various types of flooring such as vinyl plank, laminate, hardwood, carpet tile. with glue-down or floating techniques.
- Repaired damaged or worn out sections of existing floors by patching holes or replacing broken pieces.
- Maintained tools and equipment used in the installation process in good working order.
- Followed all safety protocols while on job sites at all times.
- Transported necessary supplies from warehouse to job site using company vehicles.
- Provided excellent customer service in a timely manner when interacting with clients on job sites.
- Assisted lead installers in carrying out complex tasks during installation processes.
- Ensured that work area was always kept clean and organized throughout the day.
- Operated power tools safely while completing tasks according to established guidelines.
- Performed minor maintenance activities on tools such as lubricating parts or changing blades and bits when required.
- Used hand and power tools to install hardwood, vinyl, laminate and other types of flooring.
- Removed existing flooring and discarded old material.
- Cut and trimmed flooring to suit specified areas before installation.
- Repaired diverse flooring types using tools and equipment.
- Lifted and moved tools, equipment, new items and parts into place.
- Held or supplied tools, parts and supplies for other workers.
Education
Bachelor of Science - Cybersecurity And Information Security Assurance
Western Governors University
Salt Lake City, UT08-2023
Some College (No Degree) - Engineering (Pre-Engineering)
Missouri University of Science And Technology
Rolla, MO12-2015
Some College (No Degree) - General Science
Drury University
Springfield, MO08-2013
Associate of Science - General Science
Neosho County Community College
Chanute, KS05-2013
High School Diploma -
Waynesville High School
Waynesville, MO05-2011
Skills
- Food safety knowledge
- Cash Handling Accuracy
- Sanitation Procedures
- Menu Memorization
- Performance Improvement
- Dining room organization
- Beverage Preparation
- Guest service
- Adaptive Learning
- Efficient time management
- Project Planning
- Tool Maintenance
- Physical Strength
- Technical knowledge
- Hand-Eye Coordination
- Worksite preparation
- Time Management
- Equipment Operation
- System repairs
- Customer Service
- Inventory Accountability
- Fluent in Samoan
- Work Orders
- Positive Attitude
- Flooring
Certification
- A+ Comptia Certification
Languages
Samoan
Native/ Bilingual
Community Volunteer
- Coaching and teaching young children(6-8 yrs old) how to play soccer, working together as a team.
- Volunteered to help folks at a senior center with arts and crafts.
- Volunteered to clean the local roadways of trash and debris.
Timeline
Dining Facility Attendant
Blackstone Consulting Inc
03.2016 - Current
Associate
Kohl's
05.2015 - 12.2015
Associate
Dollar General
04.2015 - 10.2015
Delivery Associate
Paul's Furniture
05.2013 - 09.2013
Cashier
Arby's
09.2011 - 05.2012
Flooring Helper
Lowe's
05.2011 - 09.2011
Bachelor of Science - Cybersecurity And Information Security Assurance
Western Governors University
Some College (No Degree) - Engineering (Pre-Engineering)
Missouri University of Science And Technology
Some College (No Degree) - General Science
Drury University
Associate of Science - General Science
Neosho County Community College
High School Diploma -
Waynesville High School