Andrew Ip
Mountain View,CA
Summary
Experienced customer service representative with extensive experience. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Hilton Garden Inn Hotel
01.2023 - 01.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Shipping Clerk
UNI-Marble & Granite INC
01.2015 - 08.2022
- Compared shipping orders and invoices against contents received to verify accuracy.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Delivery Driver
NIJIYA MARKET
09.2017 - 04.2019
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Education
No Degree - Automotive Engineering Technology, United States
Wyotech-Fremont
Fremont, CA09.2005
Skills
- English
- Chinese
- Customer service
- Serving
- Communication skills
- Hotel experience
- Restaurant experience
- Hospitality
- Cash handling
- Food service
- POS
- Stocking And Replenishing
- Point Of Sale Knowledge
- Hospitality Service Expertise
- Dining Area Cleanliness
Certification
- Food Handler Certification, 05/01/23, 06/01/26
- Driver's License
Assessments
Sales skills, Completed, 12/01/21, Influencing and negotiating with customers
Timeline
Server
Hilton Garden Inn Hotel
01.2023 - 01.2024
Delivery Driver
NIJIYA MARKET
09.2017 - 04.2019
Shipping Clerk
UNI-Marble & Granite INC
01.2015 - 08.2022
No Degree - Automotive Engineering Technology, United States
Wyotech-Fremont