Hi, I’m
Andrew Hayes
DevOps And Infrastructure Director
Milton,Georgia
Summary
Industrious and dependable DevOps Director with over 13 years of experience in the SaaS industry. Accomplished in building high-performing teams. Experienced in developing, testing, deploying, monitoring, and maintaining software. Skilled collaborator and strategic planner.
Overview
13
years of professional experience
5
years of post-secondary education
1
Certification
Work History
LivePerson Inc.Remote
Director, DevOps - Multi-Cloud and Observability
02.2020 - Current
Job overview
- Lead 5 different SRE, Platform Engineering, and Cloud Operations teams with a global staffing footprint.
- Lead a team of outsourced Cloud Engineers assisting Development teams with migrating their workloads to GCP
- Managed a team of DevOps Engineers, delivering self-service automation tooling to the greater LivePerson organization.
- Helped form a FinOps practice in LivePerson, finding over $1M of savings in FY 22.
- Formed a Cloud Architecture Review Board, bringing architects and key decision makers together to assess, evaluate, and approve key decisions ensuring alignment to business and IT strategy, and removing redundant initiatives.
- Lead a Cloud Center of Excellence, building a cross-functional team to develop and manage the strategy, governance, and best practices that the rest of the organization can leverage to move to the public cloud.
- Lead an infrastructure-as-code project in AWS and GCP leveraging Terraform.
- Lead a project to create a self-service Terraform CI/CD pipeline for SDE teams.
- Lead a project to migrate EC2 instance based Kubernetes workloads to a cost-effective, cloud native approach using EKS and Spot Instances managed by Spot.io, reducing AWS Kubernetes costs by 60%.
- Managed legacy LP Automotive DevOps initiatives such as CI/CD leveraging Jenkins, Puppet, and other tools.
- Managed legacy LP Automotive infrastructure on AWS, consistently achieving >99.99% up-time.
LivePerson Automotive, LLCAlpharetta, GA
Director Of Production
10.2016 - 01.2020
Job overview
- Served as head of function for both the LP Auto Production and Support teams.
- Managed a DevOps initiatives such as implementing CI with R&D, by leveraging Jenkins, Puppet, and other tools.
- Lead a team of DevOps Engineers, System Administrators, DBAs, Tier 1 and 2 Support, and Support Managers.
- Set annual strategy and MBOs for Production and Support.
- Managed the LP Auto Product House OpEx budgets.
- Implemented an Infrastructure as Code initiative, leveraging AWS, Terraform, and Atlantis.
- Instituted a Staging environment with production-like databases.
- Recruited and trained new Production team members.
- Lead projects to bring containerization to LP Auto leveraging Kubernetes and Docker.
- Architected and developed Puppet automation scripts for server configuration and application deployment in both Windows and Linux environments.
- Oversaw the reorganization of the Support team and created and trained a Tier 2 Support team.
- Maintained various SLAs for service uptime and support ticket resolution.
- Implemented processes and redundancy to bring uptime and support SLAs to all-time highs.
- Worked with the Director of Product Management and Legal to implement General Data Protection Regulation compliance.
- Worked with Security and Legal to implement ISO 27001 compliance.
- Handled all security, infrastructure, and service availability questions in RFQ and RFP processes.
- Worked with Operations to automate away costly manual processes.
Contact At Once, A LivePerson CompanyAlpharetta, GA
Technical Operations Manager
01.2015 - 10.2016
Job overview
- Recruited and trained new Technical Operations employees.
- Architected CAO's production migration away from on premise and co-location to Amazon Web Services to build a global production infrastructure spanning across 3 geographic regions.
- Lead the process of migrating Chef scripts to Puppet.
- Developed Puppet scripts for server build and deployment automation in both Windows and Linux environments.
- Implemented and enforced change management procedures.
- Implemented server hardening procedures.
- Maintained service availability SLAs.
Contact At Once LLCAlpharetta, GA
Software Developer
12.2013 - 01.2015
Job overview
- Worked on the core application which includes performance critical chat and chat icon serving architecture in C#, ASP.NET, JavaScript, and CSS.
- Developed the framework for version 1 of CAO's Embedded Chat product using JavaScript, AJAX, C#, and ASP.NET.
- Developed the configurable name prompt functionality for chats.
- Developed CAO's new data access layer using EF 6.0 and C#.
- Developed and maintained the social media toolbar using C#, ASP.NET, JavaScript, and CSS.
- Developed company REST web services using ASP.NET Web API.
- Maintained the company's mobile consumer client.
- Developed the company's transcript sender, which now handles all emailed Contact At Once transcripts.
- Developed the framework for responsive drop-ins and icons.
Contact At Once LLCAlpharetta, GA
Sr. Technical Operations Specialist
11.2009 - 12.2013
Job overview
- Developed reliable website and application code in C#/ASP.NET 3.5 & 4.0, JavaScript, VBScript, AJAX, JQuery, JSON, XML, and ASP.
- Developed server and deployment automation using PowerShell and Ruby with Chef Server.
- Trained new Technical Operations employees.
- Implemented CAO's cloud computing initiatives leveraging AWS as our vendor of choice.
- Introduced new product features to the company including click-path tracking, customer geo-location, social media toolbar, and Facebook integration.
- Developed an array of programs and scripts to monitor and maintain all company servers.
- Compiled daily reports on company's IT infrastructure health.
Education
Auburn UniversityAuburn, AL
Bachelor of Engineering from Computer Engineering
08.2004 - 08.2009
Skills
Team Leadershipundefined
Certification
AWS Certified Solutions Architect - Associate
Accomplishments
2016 Outstanding Employee Award: Behind the Scenes Award
LivePerson, Inc.
One of five individual awards given yearly in a company of 1,100+. The Behind the Scenes Award description specifically reads: "This award recognizes an employee who contributes solid and consistent devotion to their role with the majority of their efforts taking place behind the scenes."
Software
C#
Terraform (HCL)
Puppet
Ansible
JavaScript
CSS
T-SQL
HTML
Timeline
Director, DevOps - Multi-Cloud and Observability
LivePerson Inc.
02.2020 - Current
Director Of Production
LivePerson Automotive, LLC
10.2016 - 01.2020
Technical Operations Manager
Contact At Once, A LivePerson Company
01.2015 - 10.2016
Software Developer
Contact At Once LLC
12.2013 - 01.2015
Sr. Technical Operations Specialist
Contact At Once LLC
11.2009 - 12.2013
Auburn University
Bachelor of Engineering from Computer Engineering
08.2004 - 08.2009