Andrew Jackson
DevOps Manager
Bloomington,MN
Summary
Successful DevOps Manager offering 15 years of experience in demanding environments focused on producing cutting-edge designs. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.
Overview
16
16
years of professional experience
Work History
Lead Software Engineer
C.H. Robinson
08.2022 - Current
- Manage a team of 5 highly skilled engineers, building amazing automated systems
- Build and maintain highly available systems for our customers and internal teams (50% hands-on)
- Train, mentor, and develop a dynamic, collaborative team of talented software engineers solving complex business problems in imaginative and innovative ways
- Communicate the team’s work to a range of stakeholders and leaders in technology and the business
- Maintain inter-connectivity of tools and promote proper and efficient use of tools
- Ensure 24x7 availability of deployment tools and systems
- Collaborate with infrastructure teams on how the tools relate to, or interact with platforms
- Partner with architecture, software engineering, and infrastructure teams on the research, evaluation, and feasibility assessment of new systems and technologies; partner with appropriate teams to test/POC new technologies and applications
- Oversee and ensure production readiness of new technologies/systems
- Maintain documentation on processes and procedures
- Mentor and guide the career development of your members
- Foster continuous learning and innovation
- Maintain knowledge of emerging technologies
- Create ongoing value for the business through iterative development/delivery, and working on continuous improvement within an Agile environment Page 1 of 8
- Support and evangelize best practices and DevOps mindset
DevOps Software Engineer III
C.H. Robinson
Eden Prairie, MN
03.2022 - 08.2022
- Build and maintain highly available systems for customers and internal teams
- Train, mentor, and develop a dynamic, collaborative team of talented software engineers solving complex business problems in imaginative and innovative ways
- Communicate the team’s work to a range of stakeholders and leaders in technology and the business
- Maintain inter-connectivity of tools and promote proper and efficient use of tools
- Ensure 24x7 availability of deployment tools and systems
- Collaborate with infrastructure teams on how the tools relate to, or interact with platforms
- Partner with architecture, software engineering, and infrastructure teams on the research, evaluation, and feasibility assessment of new systems and technologies; partner with appropriate teams to test/POC new technologies and applications
- Oversee and ensure production readiness of new technologies/systems
- Maintain documentation on processes and procedures
- Mentor and guide the career development of my team members
- Foster continuous learning and innovation
- Maintain knowledge of emerging technologies
- Create ongoing value for the business through iterative development/ delivery, and working on continuous improvement within an Agile environment
- Support and evangelize best practices and DevOps mindset
Lead DevOps Engineer
ADX Labs
Minneapolis, MN
02.2020 - 03.2022
- Manage multiple Cloud (AWS, Azure, Aliyun) environments
- Automation of operational processes and continuous delivery pipelines
- Cloud networking, infrastructure provisioning and change management
- Cloud organizational structure and change management, including accounts, identities, authorizations and governance
- Working with engineering teams to remove barriers and enable innovation Page 2 of 8
- Lead a team of 3-5 engineers
- Spend approximately 50% of my time managing/leading/strategizing/planning and 50% of my time engineering
- Act as primary owner of our Cloud infrastructure
- Apply automation and Infrastructure as Code skills
- Serve as an Cloud expert
Senior DevOps Engineer
Trimble Transportation
Minnetonka, MN
05.2019 - 02.2020
- Responsible for mentoring and training others on the team
- Foster collaboration with software product development, architecture, and
- IT teams to ensure releases are delivered with repeatable and auditable processes
- Responsible for configuration, optimization, documentation and support of the infrastructure components of TTM software products which are hosted in collocated facilities and cloud services such as AWS
- Design and build tools and frameworks that support deploying and managing
- TTM platforms
- Design, build, and deliver cloud computing solutions, hosted services, and underlying software infrastructure
- Assist in coaching application developers on proper techniques for building scalable applications in the microservices paradigm
- Support and troubleshoot scalability, high availability, performance, monitoring, backup and restores of different environments
- Work independently across multiple platforms and applications to understand dependencies
- Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of TTM continuous integration environments
- Design and architect solutions for existing client facing applications as they are moved into cloud environments such as AWS
- Experience working within an Agile type environment
- On-call rotation: one time every seven weeks
Senior Devops Engineer
Shutterfly
Eden Prairie, MN
10.2018 - 05.2019
- Plan, integrate, administer, and support multiple on-prem and cloud-based systems
- Build/maintain Bamboo triggered infrastructure as code scripts leveraging
- AWS CloudFormation and other appropriate tools in support of the CI/CD pipeline
- Participate in code reviews for automation scripts developed by other team members using Git based pull/merge techniques
- Assess, recommend, configure, and support monitoring tools in order to create telemetry and reduce the feedback loop between operations and development teams
- Evaluate infrastructure utilization data in support of capacity planning, budgeting and infrastructure expansion
- Resolve problems in the entire application stack using Root Cause Analysis techniques
- Perform other projects or miscellaneous duties as requested or assigned.
Senior DevOps Engineer
Entrust Datacard Corporation
Shakopee, MN
05.2017 - 10.2018
- Datacard 3 years 11 months, DevOps (75%) - Design and deploy, in an Agile (Scrum) environment, assets and code that will help, deploy, test, monitor and maintain components and services for next generation service platforms
- Lead day-to-day operational support activities for services developed using the DevOps practice
- Establish standards and repeatable processes for managing change across environments, taking advantage of innovative cloud technologies, DevOps tools and practices
- Assist with transition of colleagues and services from a legacy operating model to cloud operating model
- Apply knowledge of various programming/scripting languages including
- Python, bash
- Support best practices and configuration management to support and maintain services
- Use various Technical tools to develop/deliver CI/CD process
- Jenkins,
- Octopus, Ansible, CloudFormation
- Page 4 of 8 - Build operational documentation from existing service architectures and standards
- Participate in the service on-call rotation providing 24/7 incident response
- Support various cloud environments, primarily in AWS
- Process (25%) - Collaborate across all verticals within the organization using Agile methodologies and processes
- Develop plans and strategies, influence technology roadmaps for SaaS and PaaS solutions across public and hybrid delivery models with a global perspective in mind
- Use creative and innovative approaches to solve problems
- Effectively lead and motivate teams through significant change
- Embrace a start-up mentality.
Senior System Engineer
Entrust Datacard Corporation
Shakopee, MN
12.2014 - 05.2017
- Manage a team of 5 highly skilled engineers, building amazing automated systems. Build and maintain highly available systems for our customers and internal teams (50% hands-on)
- Train, mentor, and develop a dynamic, collaborative team of talented software engineers solving complex business problems in imaginative and innovative ways
Communicate the team’s work to a range of stakeholders and leaders in technology and the business - Maintain inter-connectivity of tools and promote proper and efficient use of tools
Ensure 24x7 availability of deployment tools and systems - Collaborate with infrastructure teams on how the tools relate to, or interact with platforms
- Partner with architecture, software engineering, and infrastructure teams on the research, evaluation, and feasibility assessment of new systems and technologies; partner with appropriate teams to test/POC new technologies and applications
- Oversee and ensure production readiness of new technologies/systems
- Maintain documentation on processes and procedures
- Mentor and guide the career development of your members
- Foster continuous learning and innovation
- Maintain knowledge of emerging technologies
- Create ongoing value for the business through iterative development/delivery, and working on continuous improvement within an Agile environment
- Support and evangelize best practices and DevOps mindset
Systems Administrator
Kroll Ontrack
Eden Prairie, Minnesota
04.2014 - 12.2014
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware/software and related infrastructure
- Participate in technical research and development to enable continuing innovation within the infrastructure
- Accountability for the following systems: Linux and Windows systems that support the Global Infrastructure; Linux, Windows and Application systems that support ADFS, Exchange, Lync, SCCM, VmWare; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
Systems Administrator
Smith Micro Technologies
Saint Paul, MN
02.2012 - 04.2014
- Participating in the evaluation, development, and implementation of security standards, procedures, and guidelines for multiple platforms and diverse systems environments
- Designing network vulnerability scans and providing remediation alternatives
- Developing specifications for complex network security and protection technologies for company information and network systems and applications
- Identifying emerging vulnerabilities and evaluating associated risks and threats
- Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers
- Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures
- Confer with users to discuss issues such as computer data access needs, security violations, and programming changes
- Train users and promote security awareness to ensure system security and to improve server and network efficiency
- Coordinate implementation of computer system plan with establishment personnel and outside vendors
- Installation, configuration and administration of SharePoint Environments
- Work in partnership with clients, advising them how to use IT in order to create solutions and meet their business objectives
- Page 6 of 8
- Partner with clients to improve overall structure and efficiency of infrastructure IT systems
- Provide strategic guidance to organizations in regard to technologies
- Deploying and Managing SharePoint Applications
- Installation, configuration and administration of: Exchange
Information Technology Specialist
US Army
01.2007 - 04.2012
- Manage a team of 5 highly skilled engineers, building amazing automated systems. Build and maintain highly available systems for our customers and internal teams (50% hands-on)
- Train, mentor, and develop a dynamic, collaborative team of talented software engineers solving complex business problems in imaginative and innovative ways
- Communicate the team’s work to a range of stakeholders and leaders in technology and the business
- Maintain inter-connectivity of tools and promote proper and efficient use of tools
- Ensure 24x7 availability of deployment tools and systems
- Collaborate with infrastructure teams on how the tools relate to, or interact with platforms
- Partner with architecture, software engineering, and infrastructure teams on the research, evaluation, and feasibility assessment of new systems and technologies; partner with appropriate teams to test/POC new technologies and applications
- Oversee and ensure production readiness of new technologies/systems
- Maintain documentation on processes and procedures
- Mentor and guide the career development of your members
- Foster continuous learning and innovation
- Maintain knowledge of emerging technologies
- Create ongoing value for the business through iterative development/delivery, and working on continuous improvement within an Agile environment
- Support and evangelize best practices and DevOps mindset
SharePoint Administrator
US Army
11.2008 - 02.2010
- Diagnose and troubleshoot SharePoint related issues timely and efficiently in support of over 1000 daily local users and 10,000 daily remote users
- Leveraged organic SharePoint configuration and designer capabilities to deliver practical solutions matched to business unit specifications to expose time-critical and project-relevant information
- Page 7 of 8
- Evaluate, select and articulate architecture strategies for MOSS 2007 server farm
- SharePoint architectural design, Web Parts development, server installation, management and troubleshooting with a focus on planning, deploying and supporting enterprise SharePoint implementations
- Using knowledge management skills to establish standards for information and quality control
- Training thousands of non-technical users on building and customization of
- SharePoint lists, libraries, sites, workspaces, and web parts, while providing expert advice on SharePoint best practices
- Design and develop user interface/functionality along with server farm architecture for SharePoint 2007
Skills
- Leadership
- Azure
- AWS
- C#
- Python
- Active Directory
- Troubleshooting
- Microsoft Exchange
- Docker
- CI/CD
Timeline
Lead Software Engineer - C.H. Robinson
08.2022 - Current
DevOps Software Engineer III - C.H. Robinson
03.2022 - 08.2022
Lead DevOps Engineer - ADX Labs
02.2020 - 03.2022
Senior DevOps Engineer - Trimble Transportation
05.2019 - 02.2020
Senior Devops Engineer - Shutterfly
10.2018 - 05.2019
Senior DevOps Engineer - Entrust Datacard Corporation
05.2017 - 10.2018
Senior System Engineer - Entrust Datacard Corporation
12.2014 - 05.2017
Systems Administrator - Kroll Ontrack
04.2014 - 12.2014
Systems Administrator - Smith Micro Technologies
02.2012 - 04.2014
SharePoint Administrator - US Army
11.2008 - 02.2010
Information Technology Specialist - US Army
01.2007 - 04.2012