Andrew Jankowski
Ocala,FL
Summary
Driven, dedicated and proven through experience, education, application, and testing within a variety of computer based technical and design disciplines. Passionate about customer satisfaction by delivering quality service and unparalleled support. Proficient in best practices and related options. Have always considered myself an asset, and tool, for all stakeholders in achieving the goal.
Overview
13
13
years of professional experience
Work History
Part-Time Cashier
Lowes
03.2024 - Current
- Collaborated with fellow staff to ensure coverage for store department needs; greeted customers with charisma and helped them with their needs; checked prices on items customers requested info on; delivered a fast and friendly check-out service in order to give them a great shopping experience; ensured customers received loading services and discounts if applicable.
Operator/Media Specialist
TCGplayer.com - Online Storefront
05.2020 - Current
- Analyzed trends of specific singles/products to maximize profit margins; communicated with customers on a regular basis assuring product delivery, and products are in as advertised condition, and quality before shipping out; researched products to purchase in providing sales and increasing opportunities for the business; raised sales volume by 30% per year to date; developed website and improved visibility through development of various search engines; developed and maintained customer service excellence with focus and implementation into business operation.
Digital Media Specialist
Wiley Productions
11.2023 - 12.2023
- Collaborated and brainstormed ideas with a group of like-minded people to pitch ideas and also discuss current plans for clients; arrived at clients' sites to shoot film and take photography for client's social media and marketing content and pages; constructed social media posts and templates using Canva, and pitched ideas back in forward between team members and clients; researched information outside of each client's website content and provided media in order to find material that would complement their social media posts.
OPS Distributed Computer Specialist
Department of Health-Marion County-IT
11.2022 - 03.2023
- Operated the IT help desk and answered phone calls within the IT department; went through the Help Desk Ticket system (HDTs) and organized requests; called personnel regarding requests for service tickets in addressing internal customer issues, and to assess in developing a fix for achieving a resolution; assigned fellow staff in the IT department with tasks related to their specialties in the department, and what was requested in the service ticket; updated webpages, added files/content with ticket requests on both department SharePoint Marion intranet site and Department of Health internet site; managed website for Marion County, and the developed content that was either requested by supervisors, or was discussed in person with a content coordinator, or the department manager; worked with the department manager and fellow staff members to take care of tasks ranging from de-gauzing hard drives for disposal, to re-organizing cat 5 cords for ethernet connection in storage, and; typed up a range of documents from disposal lists for laptops to badge building access of employees (USARs) for the department in identifying who is active or should be removed from the building database.
Seasonal Associate
Hobby Lobby
10.2021 - 12.2021
- Communicated with management to prioritize daily tasks and goals; worked with customers on regular basis to assure great customer service experiences; sorted products to assure appropriate placement; set-up shelves for product, marketing, position and eye appeal; assisted unloading merchandise trucks during scheduled arrival days in better organizing logistics for an efficient process and moving products to locations throughout the store.
3D Artist
Ruff Productions - Seadogs (3D platformer - UCF Capstone)
08.2019 - 04.2020
- Constructed 3D models of characters, props, and environmental models in Autodesk Maya; rigged and animated delegated enemy assets as part of the agreed development pipeline; utilized Agile development practices in various factors of production; designed scene/level layouts via set-dressings within Unity Engine; brainstormed and collaborated with team members on ideas and process improvement; communicated with fellow team members in the project to ensure a timely and accurate delivery of assets.
Technology and assistant operations
Gas Plumbing & Mechanical Systems Inc.
06.2011 - 07.2016
- Managed inventory, ordered parts and equipment, issued purchase orders and delivered materials to job sites; created, developed and maintained company website, developed search engines in making the business highly noticed which resulted in significant inquiries, sales, leads and billable hours for service calls, sales and installations; started company recycling program for scrap copper & metals producing 60% salvage return on investment; purchased, installed, maintained, and troubleshoot IT systems for business; aided company with soldering jobs and in shop operations related to such; assisted service and install technician with equipment software and hardware programming and troubleshooting; some hands-on/self-taught experience with programmable logic controls (PLCs).
Education
Digital Media/Game Design- Bachelors of Art -
University of Central Florida
Orlando, FL01.2021
ARTS- Associate of Arts -
Daytona State College
Daytona Beach, FL01.2017
Skills
- Fluent in Adobe CC
- MS Office Suite, Excel, PowerPoint
- Excellent written and verbal communication skills
- Strong project management/coaching skills
- Help Desk and SharePoint content management system experience
- Self-motivated, willing to learn, coachable
- Strong teamwork and collaboration abilities
- Digital Marketing experience
- Experience with code repositories
- Detail-oriented
- Excellent time management skills
- Proficient in C#, HTML5, CSS3 and JavaScript; Web Development
- Strong knowledge of game design and development
- Graphics
- Animation and modeling
Accomplishments
Conflict resolution- Responsible for handling customer equipment and systems inquires, accurately providing technical information to ensure resolution of product/service complaints and customer satisfaction.
Technical sales- up-sell products and data and motivated customers to upgrade product plans
- Documented and resolved system issues which led to increased sales and system efficiencies for the customer.
-Collaborated with management teams in the development of numerous small and large scale projects.
Timeline
Part-Time Cashier
Lowes
03.2024 - Current
Digital Media Specialist
Wiley Productions
11.2023 - 12.2023
OPS Distributed Computer Specialist
Department of Health-Marion County-IT
11.2022 - 03.2023
Seasonal Associate
Hobby Lobby
10.2021 - 12.2021
Operator/Media Specialist
TCGplayer.com - Online Storefront
05.2020 - Current
3D Artist
Ruff Productions - Seadogs (3D platformer - UCF Capstone)
08.2019 - 04.2020
Technology and assistant operations
Gas Plumbing & Mechanical Systems Inc.
06.2011 - 07.2016
Digital Media/Game Design- Bachelors of Art -
University of Central Florida
ARTS- Associate of Arts -
Daytona State College
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