Summary
Overview
Work History
Skills
Language
Timeline
Generic

Andrew Leonardi Jap

San Francisco

Summary

I want to pursue a career that will utilize my knowledge in property management and allow me to leverage my strong leadership skills and excellent client relations within a company that offers advancement and growth opportunities. Dedicated and results-oriented Community Manager with 15+ years of experience in overseeing financial and operational facets of communities, managing onsite staff, and fostering a strong sense of community. Proven expertise in processing invoices, collecting rent, and completing bank reconciliations, while leading weekly client and revenue calls. Adept at developing and monitoring budgets, ensuring compliance with company policies and regulations, and training and developing leasing professionals.

Overview

23
23
years of professional experience

Work History

Community Manager

Greystar
09.2017 - Current
  • Streamline financial reporting processes by implementing automated data extraction and reconciliation tools, reducing monthly close-out time by 25%
  • Implemented marketing strategies by developing compelling value propositions, increasing community occupancy rates by 99%
  • Manage a team of 1 leasing professional and 1 Maintenance Supervisor in a 137-unit complex.
  • Lead the Ownership call and Revenue calls every week
  • Facilitate, manage, and enforce leasing contracts and renewals with new and existing residents
  • Promote and manage quarterly events, creating a community for residents
  • Manage vendor relationships for service and repairs, leading projects to successful completion
  • Facilitate most of the Ownership needs and requests
  • Accommodate all the Ownership tour requests
  • Coordinate and lead projects with the maintenance team to ensure daily repairs meet the Service Level Agreement.
  • Work closely with the Regional Manager on other various duties as assigned.

Community Manager

CAPRIET
07.2016 - 08.2017
  • Managed a 209-unit complex with both conventional and commercial spaces
  • Supervised staff and weekly scrum meetings, ensuring tasks were completed
  • Managed budget development, variance reporting, and annual inspections
  • Maintain occupancy standards of the highest level and provide the maximum level of service
  • Advocating for residents by effectively communicating concerns to senior leadership

Property Manager

FPI, EPMI, JSCO
09.2008 - 06.2016
  • Managed a 101-unit building under a below-market rate program
  • Managed staff and held weekly scrum meetings, ensuring tasks were completed
  • Interviewed and screened prospective residents for potential occupancy
  • Prepared, processed, and signed new and renewal of residential leases
  • Coordinated building inspections and managed projects to successful completion
  • Maintained compliance with residents, ensuring no rules were broken within the lease agreement

Resident Manager

Caritas Management Co
01.2003 - 08.2008
  • Managed the overall operations of a 50-unit building
  • Lead recruiting, training, and evaluation of new and existing staff
  • Prepared and managed REAC budget monitoring and variance reports
  • Processed and maintained accurate resident files at move-in and at each recertification within established regulatory guidelines
  • Managed programs ensuring compliance (HUD, TCAC, Home Program, RHCP, CAL HFA, AHP)

Skills

  • MS Word, Excel, PowerPoint, Outlook, One-site, Yardi, On-Site, Lead2Lease, Entrata, Ops Technology, Yield star, Active Building, Building Link, Rainmaker LRO, Expense Anywhere
undefined

Language

Fluent in both Mandarin and Cantonese

Timeline

Community Manager

Greystar
09.2017 - Current

Community Manager

CAPRIET
07.2016 - 08.2017

Property Manager

FPI, EPMI, JSCO
09.2008 - 06.2016

Resident Manager

Caritas Management Co
01.2003 - 08.2008

Similar Profiles

CREATE PROFILE
Andrew Leonardi Jap