Summary
Overview
Work History
Education
Skills
Timeline
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Andrew J. Asmus

Neenah,WI

Summary

Dynamic professional with a proven track record in customer service and team collaboration at Dutch Bros Coffee. Skilled in power tool operation and safety compliance, fostering a motivated work environment. Consistently delivers high-quality results while enhancing operational efficiency. Committed to driving success both individually and as part of a team.

Overview

11
11
years of professional experience

Work History

General Laborer

Asmus Contracting LLC
Phoenix, AZ
05.2022 - 05.2025

Committed general laborer proficient at executing home remodels, managing small construction projects, and conducting site maintenance duties.

  • Site Preparation & Cleanup
  • Heavy Lifting (80+ lbs) & Material Handling
  • Material Acquisition, Loading, and Transportation
  • Power Tool Operation (Drills, Saws, Grinders)
  • Optimizing workflow within small team for larger projects
  • Managed 3 client properties over 3 winters, ensuring execution of winterization tasks and required repairs

Barista-Manager

Dutch Bros Coffee
Phoenix, AZ
07.2016 - 04.2022

Initiate authentic conversations and build enduring connections with coworkers and customers beyond the cup of coffee. Cultivating and sustaining positive, feedback-driven team culture.

• Delivered consistent, high-quality customer service, and crafted beverages in a fast-paced environment.

• Trained and mentored new team members, fostering a supportive and motivated workplace.

• Managed daily shift operations including cash handling, inventory tracking, and supply organization.

• Assisted in scheduling, ordering, and organizing store inventory deliveries.

• Managed hiring and firing processes while cultivating team development and culture.

• Helped coordinate leadership meetings and maintained store quality and operational standards.

Team Member

In-N-Out Burger
Phoenix, AZ
09.2015 - 06.2016

Contributed to operations at In-N-Out, a renowned South West burger establishment. Maintained clean and efficient work environment to support high-paced service. Developed strong customer service skills through hands-on experience in fast food operations.

  • Provided exceptional customer service in high-pressure settings.
  • Utilized handheld device to enhance order accuracy and efficiency.
  • Took orders and served customers with a positive demeanor.
  • Prepared potatoes for frying while ensuring cleanliness of dishes.
  • Maintained cleanliness of bathrooms and dining area for optimal customer experience.

Team Member

Chick-Fil-A
Phoenix, AZ
08.2014 - 09.2015

Established foundational skills in customer service through experience at Chick-fil-A

  • Provided exceptional customer service during all shifts, enhancing customer satisfaction.
  • Operated headset for efficient order processing through speaker system.
  • Demonstrated thorough understanding of customer service principles.
  • Acquired knowledge of food handling safety protocols.

Education

High School Diploma -

Horizon High School
Scottsdale, AZ
05.2017

Skills

  • Team collaboration
  • Safety compliance
  • Customer service
  • Organizational skills
  • Power tool operation
  • Punctual and dependable

Timeline

General Laborer

Asmus Contracting LLC
05.2022 - 05.2025

Barista-Manager

Dutch Bros Coffee
07.2016 - 04.2022

Team Member

In-N-Out Burger
09.2015 - 06.2016

Team Member

Chick-Fil-A
08.2014 - 09.2015

High School Diploma -

Horizon High School
Andrew J. Asmus