Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew Jasso

Prosper,Texas

Summary

Dynamic professional with a proven track record at Envoy - American Airlines Group, excelling in crew scheduling and compliance. Adept in effective communication and Excel, I proactively resolved conflicts, optimizing crew utilization and enhancing operational efficiency. Recognized for exceptional customer service and attention to detail, ensuring seamless travel experiences.

Overview

6
6
years of professional experience

Work History

PPT Crew Scheduler

Envoy - American Airlines Group
Irving, TX
10.2024 - Current
  • Designated as PPT (Personal Podium Tracker), partnering directly with managers and supervisors to track crew assignments, monitor legality issues across all bases, and ensure compliance with FAA/FAR regulations.
  • Oversaw the Midnight Desk as the sole scheduler on duty, responsible for tracking all FARs, managing crew callouts, and ensuring overnight operations ran smoothly.
  • Handled all incoming crew calls, resolved scheduling conflicts, and independently managed system updates and documentation.
  • Prepared next-day handouts and passed down critical operational updates to morning supervisors for a seamless transition.
  • Acted as a key liaison between frontline crew and management, balancing operational needs with regulatory compliance to maintain schedule integrity.

Lead Customer Service Agent

Alaska Airlines
Dallas, TX
02.2024 - 10.2024
  • Served 200-300 daily customers: Provided top-tier service, resolving inquiries, and ensuring smooth travel experiences in fast paced environment.
  • Handled sensitive passenger data securely: managed personal information and passports with strict adherence to security protocols and federal regulations.
  • Processed payments and rebooking's: managed financial transactions with precisions. Including fees, ticket purchase and rebooking arrangements. Ensuring accuracy and customer satisfaction.
  • Acquired knowledge and experience in aviation regulations and policies.

Shift Manager

Starbucks
Prosper, TX
04.2022 - 04.2024
  • Ensured shift coverage and provided training: Collaborated with team to meet shift requirements, conducted training sessions for new hires and ongoing product training for staff.
  • Handled inventory and orders: Managed inventory, placed orders, and ensured efficient stock levels to minimize waste.
  • Operated registers and served 400-500 daily customers: Efficiently managed cash registers during peak times, providing exceptional service to a high volume of customers.
  • Ensured to comply with company policies, including health and safety guidelines, resulting in our stores outstanding health inspection scores.

Church Administrator

City Church
Frisco, TX
01.2020 - 12.2023
  • Event planning and coordination: Organized diverse church events, managed logistics and budgets for impactful experiences.
  • Coordinated guest travel and lodging: Successfully coordinated travel arrangements and accommodations for executives and guests.
  • Media team leadership: Directed social media strategy, led photography/video teams for engaging content creation.
  • Youth Leadership: Mentored youth members and facilitated programs for personal and spiritual growth.

Education

Bachelor's Degree - Business

UNT
Frisco, TX
12-2026

Associates Degree - business

Collin College
Frisco, TX
12.2024

High School Diploma -

Prosper High School
Prosper, TX
04-2021

Skills

  • Effective communication
  • Active listening
  • Word Certified
  • Excel Certified
  • Copywriting
  • Adobe Premiere Pro
  • Final Cut Pro
  • Photoshop
  • IMAGE
  • Teamwork and collaboration
  • Adaptability
  • Attention to Detail
  • Customer Service

Languages

Spanish
Native/ Bilingual

Timeline

PPT Crew Scheduler

Envoy - American Airlines Group
10.2024 - Current

Lead Customer Service Agent

Alaska Airlines
02.2024 - 10.2024

Shift Manager

Starbucks
04.2022 - 04.2024

Church Administrator

City Church
01.2020 - 12.2023

Bachelor's Degree - Business

UNT

Associates Degree - business

Collin College

High School Diploma -

Prosper High School

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