Andrew Jemerson
Winnsboro,LA
Summary
Dedicated Room Attendant with proven expertise at Denali Princess Wilderness Lodge, recognized for enhancing guest satisfaction through meticulous room preparation and proactive problem-solving. Skilled in cleaning techniques and teamwork, consistently achieving high cleanliness standards while fostering a positive work environment. Committed to optimizing guest experiences and maintaining safety protocols.
Overview
7
7
years of professional experience
Work History
Room Attendant
Denali Princess Wilderness Lodge
Healy, AK
04.2021 - 09.2022
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
- Fostered positive work environment, shared best practices with new team members.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
Room Attendant
Crystal Mountain Resort
Enumclaw, WA
10.2020 - 04.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Room Attendant
McKinley Chalet Resort
Healy, AK
04.2020 - 09.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Cashier
Brookshire Grocery
Winnsboro, LA
02.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Retail Associate
Dollar Tree
04.2015 - 01.2017
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Education
Welding
Louisiana Delta Community College
Monroe, LA05.2021
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Professional appearance
- Safety awareness
- Teamwork orientation
- Stress tolerance
- Work prioritization
Timeline
Room Attendant
Denali Princess Wilderness Lodge
04.2021 - 09.2022
Room Attendant
Crystal Mountain Resort
10.2020 - 04.2021
Room Attendant
McKinley Chalet Resort
04.2020 - 09.2020
Cashier
Brookshire Grocery
02.2018 - 01.2019
Retail Associate
Dollar Tree
04.2015 - 01.2017
Welding
Louisiana Delta Community College